Windows 10: My new laptop will not verify my Microsoft account saying that it does not exist but then...

Discus and support My new laptop will not verify my Microsoft account saying that it does not exist but then... in Windows 10 Gaming to solve the problem; Wheb trying to verify my Microsoft account on my windows 11 laptop either on the accout tab or to turn of S mode the pop up will say "this account... Discussion in 'Windows 10 Gaming' started by Max Randel, May 26, 2023.

  1. My new laptop will not verify my Microsoft account saying that it does not exist but then...


    Wheb trying to verify my Microsoft account on my windows 11 laptop either on the accout tab or to turn of S mode the pop up will say "this account doesn't exist, make a new one?" Upon clicking the link to make a new one, the page then says after automatically inputing the same email that "this account already exists". It will then prompt me to put in my password to sign in, but upon clicking the button to sign in the next popup is blank amd black as if loading but it does not load. This was attempted multiple times and the laptop was restarted in between.

    :)
     
    Max Randel, May 26, 2023
    #1

  2. Microsoft Says account doesn't exist

    I recently purchased a new laptop. When I try to access my account from the new laptop it says "That Microsoft Account doesn't exist. Enter a different account or get a new one." I have been using this account for a few years and am now stuck. HELP
     
    Dave Gagnon, May 26, 2023
    #2
  3. swarfega Win User
    Unable to verify account on new laptop

    A neighbour has lent me her brand new laptop because she wasn't able to log in. For some reason she didn't get the login info.

    I have formatted the machine (this had two advantages: 1. Sure way to get rid of any OEM junk, 2. could set up the account how we wanted).

    Unfortunately I am unable to verify the account because its keeps wanting to use a secondary email address thats not listed on the MS account page (she no longer has access to it).

    How can I verify the account?
     
    swarfega, May 26, 2023
    #3
  4. Tetsujin Win User

    My new laptop will not verify my Microsoft account saying that it does not exist but then...

    How can I un-link my current Microsoft account that is tagged to my Windows activation license and link it to a new Microsoft account?

    You don't make a new account & try to move your entitlements to it, you change the email address associated with the original account.

    From Microsoft Support - Change the email address or phone number for your Microsoft account

     
    Tetsujin, May 26, 2023
    #4
Thema:

My new laptop will not verify my Microsoft account saying that it does not exist but then...

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