Windows 10: My Otto TW300 earbuds are no longer connecting to my laptop

I have recently misplaced one of my earbuds, and now when I try to connect the earbud I have to my laptop, it won't connect I tried turning Bluetooth on and off multiple times, and it said it was connected but it wasn't. When I tried to remove the device and reconnect it, it wouldn't show up on the list of Bluetooth devices to pair with and I don't know what to do now. I hope someone can get back to me soon as I want to listen to music while I work and have no other headphones.

:)

 

My Otto TW300 earbuds are only connecting to music and not voice

My Otto TW300 earbuds are no longer connecting to my laptop - Microsoft Community

 

My Otto TW300 earbuds are no longer connecting to my laptop

I have recently misplaced one of my earbuds, and now when I try to connect the earbud I have to my laptop, it won't connect I tried turning Bluetooth on and off multiple times, and it said it was connected but it wasn't. When I tried to remove the device and reconnect it, it wouldn't show up on the list of Bluetooth devices to pair with and I don't know what to do now. I hope someone can get back to me soon as I want to listen to music while I work and have no other headphones.

 

My Otto TW300 earbuds are no longer connecting to my laptop

Hi Zachary. My name is Lester, and I am an Independent Advisor. I'm sorry that you are experiencing this issue. I'd be more than happy to assist you.

Have there been any recent changes before the issue, such as installing new software or updates?

Are your earbuds connecting with a different device?

1. Run the Bluetooth Troubleshooter:

Click the Start Menu then Select Settings

Select Update and Security then Troubleshoot

Choose Other troubleshooters

Select Bluetooth and click Run this troubleshooter

2. Reinstall the Bluetooth Driver:

Right-click on the Start Menu and select 'Device Manager.'

Click on 'View' and choose 'Show hidden devices.'

Expand 'Bluetooth.'

Right-click on your Bluetooth driver and select 'Uninstall.'

Check 'Delete the driver software for this device.'

Select 'Uninstall' and confirm the uninstallation.

Restart your PC and check for the issue.

I hope this information is helpful. Please don't hesitate to reach out if you have any more questions. Thank you