Windows 10: my passwords and favorites get erased almost every time laptop restarts

Can you tell me why my passwords and favorites get erased almost every time laptop needs to restart? The"welcome to Microsoft edge" screen comes up and the favorites and passwords are gone. This used to not happen. Thank you

:)

 

Finally! An alternative to eraser...

it looks much cleaner then the eraser so that is a big step up.

 

Window 10 - My Favorites files

Hi Garyls,

Thank you for posting your query on Microsoft Community.

I understand that the Favorites got erased after the update. We will help you to resolve the issue.

I suggest you to try the steps below and check if it helps to restore the favorites.

• 
  Click This PC
  
• 
  Type %userprofile%
  into the Address bar
  
• 
  Press Enter on your keyboard
  
• 
  Right click the Favorites folder
  
• 
  Click Properties
  
• 
  Click Previous Versions
  
• 
  Wait for the list of previous versions to load
  
• 
  Select a version that was before you lost the files/folders
  
• 
  Click Restore.
  

Hope the information helps. Let us know if you need further assistance. We will be happy to help.

Thank you.

 

removal of favorites

Hi,

To assist you further, let me ask.

• 
  Are you referring to Microsoft Edge Browser/internet Explorer favorite?
  

The favorite that you are referring is Edge or Internet Explorer browser, I would suggest to clear cookies and history or right-click on the list which you want to remove by selecting delete.

Follow the steps on how to clear cookies.

To view your browsing history, select Hub >
History. To delete it, select Clear all history, choose the types of data or files that you want to remove from your PC, then select
Clear.

Note: applicable to Edge browser.

For internet Explorer follow the steps below.

• 
  Open Internet Explorer, Click on the favorite menu.
  
• 
  Choose “Organize favorite”, click on favorite you wish to delete.
  
• 
  Click on delete which can found below.
  

Get back to us with result and we’ll be glad to assist you.

Thank you.