Windows 10: My PC shuts down randomly and I don't know why, error 0x80000000000000 / Kernel-Power...

Discus and support My PC shuts down randomly and I don't know why, error 0x80000000000000 / Kernel-Power... in Windows 10 Gaming to solve the problem; Good afternoon, I have a problem with my PC... as the question implies it shuts down and restarts randomly it just did actually I've checked the event... Discussion in 'Windows 10 Gaming' started by joel sebastian nacache, Dec 4, 2023.

  1. My PC shuts down randomly and I don't know why, error 0x80000000000000 / Kernel-Power...


    Good afternoon, I have a problem with my PC... as the question implies it shuts down and restarts randomly it just did actually I've checked the event manager to see what the problem was and I have noticed these two errors, error 0x80000000000000 and Kernel-Power 70368744177664,2. From what I have read Kernel is an event that highlights the fact that the PC shut down unexpectedly... Also I already checked the Windows / Minidump folder and I have a dmp. files for various restarts that had occurred. I would like to know why is this happening now, as I've been working with this PC assemble

    :)
     
    joel sebastian nacache, Dec 4, 2023
    #1

  2. Kernel-Power event id 41. BugcheckCode 0

    Hello,

    Thank you for writing to Microsoft Community Forums.

    In-order to get more clarity on this issue and to assist you with appropriate troubleshooting steps, reply with answers to the below questions:

    1. Are you aware of any changes made on your PC, prior to this issue?
    2. Is this issue specific while playing a particular game?
    3. Which edition of Windows are you currently using?

    A Kernel Power Event 41 can occur in the following scenarios.

    Scenario 1: The computer restarts, and there is a Stop error BugcheckCode in the event data.

    Scenario 2: The computer is shut down by pressing and holding the power button.

    Scenario 3: The system randomly restarts and no Stop error BugcheckCode is listed, or the computer is completely unresponsive (hard hang).

    I suggest you refer the article on Kernel
    Power Event ID 41
    and follow the steps for the scenario that is causing this error on your PC.

    Additionally, you can refer the article on Windows
    Kernel event ID 41 error "The system has rebooted without cleanly shutting down first" in Windows

    and check if that helps.

    Regards,

    Sandeep Kumar M

    Microsoft Community – Moderator
     
    Sandeep_KM, Dec 4, 2023
    #2
  3. restart and kernel-power event

    Hi,



    The kernel power event ID 41 error occurs when the computer is shut down, or it restarts unexpectedly. When a computer that is running Windows starts, a check is performed to determine whether the computer was shut down cleanly. If the computer was not shut
    down cleanly, a Kernel Power Event 41 message is generated.



    Try this, see if it works for you:

    • Go to "Settings"
    • Select "System"
    • Select "Power and Sleep"
    • Select "Additional Power Settings"
    • Select "Choose what the power buttons do"
    • Select "Change settings currently available"
    • Ensure that "Turn on fast start up" is deselected (unticked)
    • Click on "Save Changes"


    Restart your computer after performing the steps.



    Let us know if the above steps resolved the issue.
     
    Venancio Khu, Dec 4, 2023
    #3
  4. JRO
    JRO Win User

    My PC shuts down randomly and I don't know why, error 0x80000000000000 / Kernel-Power...

Thema:

My PC shuts down randomly and I don't know why, error 0x80000000000000 / Kernel-Power...

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