Windows 10: My PC Wrongly Assigns a Driver to my External Hard Drive

Hello guys,

I have 11 hard drives connected to my PC. They're all Seagate's Ironwolf 8TB. I use to enclosures to connected all of these hard drives:

Terramaster 5 bay (5 drives connected to it)

https://www.terra-master.com/us/products/d5-300.html

Mediasonic 8 bay (6 drives connected to it)

https://www.amazon.com/gp/product/B07G5NZ35Q/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1

My issue is that 1 of the 6 drives connected to Mediasonic is recognized wrongly. If I remove the drive and connect it directly to the PC, or use a different enclosure, the drive is recognized. So the issue is definitely with the software.

Please check the link below. In Device Manager, it shows the drive as "ASMT ASM1352-PM SCSI Disk Device," while the other drives connected to the Mediasonic are shown as "ST8000VN 004-2M2101 SCSI Disk Device."

When I click on the little USB icon in the taskbar, it shows the unrecognized HDD by iteself.

https://www.dropbox.com/sh/bgspw7gj6yj8nqi/AABuUEXamFm4EYmnLBQhlpxAa?dl=0

My PC is running on Windows 10 64-bit.

I tried everything. I uninstalled the driver from Device Manager, I looked through the internet for drives and found a few, but none of them worked.

Please help. Any suggestion will do.

submitted by /u/Naif1992
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:)

 

External Hard Drive

To address your concern, here are the troubleshooting steps that you can try. Follow the steps below:

Uninstall and reinstall the external hard drive program.

• In the Settings app, go to System.
• Go to Apps & features and locate the external hard drive program.
• Uninstall the program and go to the manufacturer's website to reinstall the updated version.

Uninstall and reinstall the Paragon driver software.

• Following the same steps mentioned above, locate the software in Apps & features
  and uninstall it.
• After uninstalling the software, go to the manufacturer's website to reinstall it.
  

To further isolate your concern, we'd also like to verify if the OneDrive app is enabled on your PC.

You can hit us back for additional help.

Kind regards.

 

External Hard Drive

Hi John,

We suggest that you try the troubleshooting steps below:

• Open your External Hard Drive file in File Explorer.
• Type the name of the file you want to search on the search box and click Enter.

The file will show up in Search Results and you will be able to move it to the correct folder.

Let us know if you need further help.

 

External hard drive not recognised

Thanks for this. I've done what you suggested and been through all the steps mentioned in the article. The hard drive works fine on a Mac computer, and I've managed to copy the information on it. It must be a Surface issue so I'll try to get a chat line tomorrow.