Windows 10: My power button only works to shut down my laptop.

I have a surface go Microsoft laptop that I bought in 2022, and I just realized that the power button doesn't work for my fingerprint or to turn off the laptop, only to shut it down. I'm wondering how this can be solved. I've tried resetting my fingerprint but the power button just won't work.

:)

 

How to disable "5 seconds power button shut off" on a laptop?

I does not suggest you to do this, if you insist on this, try the following steps.

1. Open Control Panel
   
2. Find and click System and Security
   
3. Find and click Power Options
   
4. On the left hand, you will see Choose what the power button does and click it
   
5. Click Change settings that are currently unavailable to be able to change the settings
   
6. In When I press the power button, you can choose Do nothing
   

Hope this can help you.

 

The light on the power button stays on even after shut down.

Hi,

Thank you for posting your query on Microsoft Community.

As per your description, I understand that the light on the power button stays on even after shut down.

We will assist you to resolve the issue.

This issue may arise due to various reasons:

• 
  System not properly shut down or might be in sleep mode.
  
• 
  Power cord connected to the device.
  
• 
  Change in the settings.
  

I would appreciate if you could answer few questions to narrow down to the issue.

• 
  What is the make and model of the computer?
  
• 
  Did you make any recent changes to the settings?
  
• 
  Does the CPU fan spins after the shutdown?
  

As an initial troubleshooting step, (if you are using a laptop).

Unplug the charger from the lap top and check if the issue persists and also try to shut down from the lock screen.

If the issue persists, I suggest you to run the Power troubleshooter and check if it helps.

Follow these steps to run Power troubleshooter:

1. Type troubleshooting in the search bar.

2. Select Troubleshooting.

3. Select View all on the top left corner.

4. Click on Power.

5. Follow the on-screen instructions to run the troubleshooter.

6. Check if issue persists.

Hope the information helps. Let us know if you need further assistance. We will be happy to help.

Thank you.

 

Windows 10 power button not working

Hi

Welcome to Microsoft community.

If your physical power button is not responding when your computer is running despite being able to turn on the laptop, it seems like a setting or software issue. You've done well to update your chipset driver, BIOS, and Windows.

Here are a few more steps you can try:

1. Check Power Button Settings:
   
   • Right-click the Start button and select "Power Options".
     
   • Click on "Choose what the power button does" on the left side of the window.
     
   • Make sure the "When I press the power button" option is set to "Shut down" or "Sleep" based on your preference.
     
   • Click "Save changes".
     
2. Turn off Fast Startup:
   
   • Go to Control Panel > Hardware and Sound > Power Options > System Settings.
     
   • Click on "Change settings that are currently unavailable".
     
   • Under "Shutdown settings", uncheck the box that says "Turn on fast startup".
     
   • Click "Save changes" and restart your PC.
     
3. Run the Power Troubleshooter:
   
   • Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters.
     
   • Find and run the "Power" troubleshooter.
     
4. Try a Different Power Plan:
   
   • Go to Power Options (as in step 1).
     
   • Try using a different power plan like "Balanced" or "High performance".
     
5. Reset Power Plans to Default:
   
   • Open Command Prompt as an administrator (right-click on Start button > Command Prompt (Admin)).
     
   • Type powercfg –restoredefaultschemes then press enter.
     
   • Restart your PC.
     

Please let me know if you need any further assistance. Thank you.

Best regards

Derrick Qian | Microsoft Community Support Specialist