Windows 10: My refund for a missing purchase got DENIED. I then contacted Microsoft over phone and...

Discus and support My refund for a missing purchase got DENIED. I then contacted Microsoft over phone and... in Microsoft Windows 10 Store to solve the problem; I recently purchased a Minecraft Realms 6-Months subscription from the in-built Minecraft Store. After I selected Purchase, it redirected me to the... Discussion in 'Microsoft Windows 10 Store' started by Jacob Raffoul, Feb 28, 2019.

  1. My refund for a missing purchase got DENIED. I then contacted Microsoft over phone and...


    I recently purchased a Minecraft Realms 6-Months subscription from the in-built Minecraft Store. After I selected Purchase, it redirected me to the microsoft store where I checked out. The game said processing purchase and then it randomly crashed. It then bought me back to the title screen and pressed play to access my Realm but it was MISSING! I cannot access it at all on ANY of my devices whether it be my Xbox, Computer, or Android Phone.

    I have requested a refund multiple times, the first time it got denied. The second time I contacted Microsoft via phone and filed another refund request but I have been ignored for 72 hours. This is completely ridiculous. I spent 35$ on this and I want my money back! This has been going on for 5-6 days now and it is so frustrating. I am paying for a subscription I DO NOT have access to. I though Microsoft had better service than this. -_-


    I would appreciate a full refund from anyone who can help as I am paying for a subscription THAT I HAVE NOT RECEIVED!


    I will attach screenshots later in a reply.


    Thanks in advance! -Jacob Raffoul

    :)
     
    Jacob Raffoul, Feb 28, 2019
    #1
  2. Rey Bel1 Win User

    Refund for an application bought on Microsoft Store

    Hi,

    Most apps, games, movies, TV shows, and books purchased in the Microsoft Store on Windows 10 or Xbox One are non-refundable unless the offer or applicable law states that you’re eligible for a refund. Should you have other questions and clarifications,
    we suggest that you contact our
    Microsoft Support
    team.

    For detailed information about the return and refund policy, see
    Microsoft Terms of Sale.



    Let us know if you need further assistance.

     
    Rey Bel1, Feb 28, 2019
    #2
  3. Karen Her Win User
    Refund for purchasing The Sims 4.

    Thank you for the information. We suggest that you log in to your Microsoft account, and check if the charge was applied. Follow the steps below to check it:

    • Go to account.microsoft.com.
    • Log in using your username and password.
    • Click the Payment & billing tab.
    • Select Order History.


    If the charge shows on your Order History, please contact Microsoft Store Support. Refer to this
    link.

    If the charge is not showing, you may need to contact the developer of the game to process the refund.



    Get back to us if you need more information and we'll be happy to assist you.
     
    Karen Her, Feb 28, 2019
    #3
  4. Brink Win User

    My refund for a missing purchase got DENIED. I then contacted Microsoft over phone and...

    Microsoft Offer Refunds on Digital Purchases at Windows and Xbox Store


    Read more: Microsoft to Offer Refunds on Digital Purchases at Windows and Xbox Stores - Thurrott.com
     
    Brink, Feb 28, 2019
    #4
Thema:

My refund for a missing purchase got DENIED. I then contacted Microsoft over phone and...

Loading...
  1. My refund for a missing purchase got DENIED. I then contacted Microsoft over phone and... - Similar Threads - refund missing purchase

  2. Phone refund scam

    in AntiVirus, Firewalls and System Security
    Phone refund scam: Today April 8th 2019 I had a guy with a Mideastern or India accent call and tell me I was get a refund from Microsoft for 200 dollars which was funny I have not send Microsoft 200 dollars. Then he want me to give him access to my computer. I told him I don't give anyone...
  3. Inoperative product purchased, and Microsoft denying assistance.

    in Windows 10 Updates and Activation
    Inoperative product purchased, and Microsoft denying assistance.: Why are you listing software products to download from youtube on Microsoft Store if these products are illegal? https://answers.microsoft.com/en-us/windows/forum/all/inoperative-product-purchased-and-microsoft/b9289569-0f49-4547-9805-b96ae246c193"
  4. Refund of payment for an app purchased via the Store

    in Microsoft Windows 10 Store
    Refund of payment for an app purchased via the Store: I have spent more than an hour trying to find the answer to a simple question: How do I get a refund for an app purchased through the Store which does not work? Although the amount involved is very small, much less in value than the time being spent, I don't expect to pay...
  5. Solvusoft refused to activate and/or refund my purchase of their 'DRIVERDOC + WINSWEEPER'...

    in Microsoft Windows 10 Store
    Solvusoft refused to activate and/or refund my purchase of their 'DRIVERDOC + WINSWEEPER'...: Solvusoft refused to activate and/or refund my purchase of their 'DRIVERDOC + WINSWEEPER' SOFTWARES. I need help to address this blatant fraud. I bought it last December. Kindly advise . Thank you....
  6. Contacted by Scam I was victim to wanting to refund money

    in AntiVirus, Firewalls and System Security
    Contacted by Scam I was victim to wanting to refund money: I was contacted by a company WINSUPP that I was scammed by previously. They want to refund my money stating that the programs they installed would no longer work on my laptop. After I was scammed I enrolled in your window secure program and they removed all programs that...
  7. microsoft refund

    in AntiVirus, Firewalls and System Security
    microsoft refund: I just received a call from barker, NY (716) 795-6100 explaining to me that I was entitled to a Microsoft refund for some security glitch or something. The weird thing is that I had just bought a new computer yesterday. They wanted me to press the windows and R buttons down...
  8. Refund for accidental purchase

    in Windows 10 Software and Apps
    Refund for accidental purchase: Hi: We bought a laptop. I'm not used to it. I accidentally bought an app for a mobile device instead of PC. I am hoping for a refund. I was trying to purchase an offline app, Roget's Thesaurus, and instead bought the one for a mobile device. After that, I thought I was...
  9. How to contact Microsoft activation on phone

    in Windows 10 Updates and Activation
    How to contact Microsoft activation on phone: The other day I decided I was going to reinstall windows 8.1. Bad move, now it says my key is invalid, gives me no option to call. Only to buy or enter a new key. This is a retail 8.1 pro. Does someone have the US activation number I can call to sort this out. It doesn't give...
  10. Microsoft Offer Refunds on Digital Purchases at Windows and Xbox Store

    in Windows 10 News
    Microsoft Offer Refunds on Digital Purchases at Windows and Xbox Store: Microsoft this week quietly introduced an important new feature called self-service refunds for its Windows Store and Xbox Store. Soon, those who purchase apps or games digitally will be able to get a full refund if they move quickly enough. The feature is currently...