Windows 10: My screen goes blank for a second, and in the error log I see this error.

I'm running Asus Vivobook S14 - S430UA notebook with Intel i5-8250U processor. Often, I have faced this strange error.


Description

A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffff828edfd7a460
Parameter 2: fffff80468549250
Parameter 3: 0
Parameter 4: 1d64
OS version: 10_0_18362
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.18362.2.0.0.768.100
Locale ID: 1033

Extra information about the problem
Bucket ID: LKD_0x141_Tdr:6_IMAGE_igdkmd64.sys_GEN9KBL_DX10_DISPLAY
Server information: ff8afb5f-5888-46f9-8583-757253aa15d8

:)

 

Screen goes blank after changing BIOS settings/

I don't know how long this has been happening, a few weeks at least, but whenever I change a setting in my BIOS (and save & exit), my screen goes blank and my monitor goes into standby. Any suggestions to fix this?

 

Screen goes blank after 10 seconds

Hi Sukki,

Conflicts with the screensaver settings is one of the possible reasons why your screen goes blank after 10 seconds. For us to assist you better, kindly answer the questions below:

• What is the make and model of your device?
• Have you made any changes to your computer prior to this issue?
• What troubleshooting steps have you done so far?
• Which version and OS build number of Windows 10 is currently installed? To check, press the Windows key, type winver, and press the Enter key.
• Do you have a third-party security software installed?
• Have you tried setting the screensaver settings to none?

Meanwhile, you can try to reset the Power options and check if it helps. You can follow the steps below:

• Click Start.
• Type Command Prompt.
• Right-click the Command Prompt, and select ‘Run as Administrator’ and enter the following command, then hit Enter:
  
  powercfg -restoredefaultschemes
  
• When complete, type exit and hit Enter. Restart the computer.

We'll be waiting for your response.

 

Blank Screen

Hi Virginia,

Conflicts with third-party software and outdated graphic drivers are common contributors to the black screen issue that you're having. To isolate the said issue, we'd like to ask a few questions:

• Are you getting any error messages before getting a blank screen?
• Are you experiencing this when using a particular app?
• Were there any changes made on your computer settings prior to this issue?

Meanwhile, we suggest that you refer to this
article which talks about the steps you can take to resolve blank screen errors.

We'll wait for your response and assist you accordingly.