Windows 10: My speakers pass all diagnostic tests,test sounds work, but still don't output any sound

I have these speakers Genius SW G2.1 3000 ands they passed all diagnostic windows tests and test sounds worked but they don't work when i try to use them normally! Help would be greatlyt appreciated

:)

 

Setting up two separate audio devices in 'playback devices', passed tone test but no sound.

I have three audio devices connected to my computer:

• HDMI - TV (updated ATI drivers to fix this)
• Analog (green) - Monitor
• Analog (black) - speakers

Initially the monitor and speakers played the same output simultaneously. I wanted to be able to switch between outputs in 'play back devices'.

In Realtek HD Audio Manager I changed two settings "Make Front and Rear output devices playback two different audio streams simultaneously" and "disable front panel jack detection". Now I have three devices in 'playback devices', TV, Monitor and Speakers.
The TV and Speakers work correctly, but my monitor doesn't have sound despite passing the tone test. When a video is play, the green bar goes up and down in playback devices but no sound.

 

Failed to play test tone (Sound stopped working) - The fix that worked for me.

This is actually submitted as a possible fix to the very frustrating issue of suddenly losing your sound.

This loss of sound might be due to a Windows update....

This is my story:

• Roughly 12-14Sep18 - Audio stopped while looking @ YT vids.
• All vols are fully up.
• There was a message saying if video (I think) doesn’t start, restart device.
• The on-screen Volume level METER still adjusted OK with laptop keys – but no sound.

NB: I later found that sound works OK when running in Ubuntu instead of Windows – proving my hardware to be OK.

• In Realtek HD Manager, testing sound was ineffective (the ‘TEST’ button greys when clicked, but nothing more happens – speakers should highlight when a test signal is received & played).
• In Sound Control Panel, Speakers/Properties/TEST speakers generates an error message
  
  "Failed to play test tone".
• In Sound Control Panel, no signal is registered from mic.

What I did (NONE of the usual standard replies had any effect on this issue).

1. Troubleshooting gave something like “Cannot access sound device…”
   
   – & “Not fixed”.
2. Restarted the Service - Windows Audio - no effect
3. Restarted the Service - Windows Audio Endpoint Builder - no effect
4. Uninstalled Realtek HD Audio (also ticking box to delete existing driver), then Re-started so that Windows would auto-re-install - no effect
5. Disabled all Enhancements - no effect
6. Used sfc /scannow - no issues found.
7. One suggestion related to settings in
   
   Computer Management/System Tools/Local Users & Groups/Groups
   
   – but Local users & Groups no longer exists in System Tools…. So this option no longer exists.

• Another suggestion I found was to restore the computer to a point prior to the sound failure.
  
  I PERFORMED THIS LAST OPTION AND MY SOUND WAS RESTORED.

This was such a frustrating issue – I hope the above info helps someone.

My restore point was also prior to some Windows updates, so when these are reinstated I might find that my sound fails again - but now I hope to be in a position for a quicker resolution.

 

No sound


I have downloaded Windows 10 and I have no sound on my speakers and no sound through headphones. I have run diagnostic tests on the speakers and audio and it says there is no problem. I have tested the drivers and am told they are correct and up to date. After Googling the problem, it seems that this is a problem that many people have encountered. I have tried various solutions that are suggested in various forums but none of them work for me. Any suggestions? Is Microsoft working on this problem in light of so many people complaining of the problem?