Windows 10: My surface pro 3 restart instead of shutdown

Hello, my Surface pro 3 since ~2 weeks restart instead shutdown.
Here is what i tried:
1. Disabling Fast Startup
2. Disable in Device Manager wifi card Wake up on pattern match.

Waiting for help

:)

 

Surface Pro 3

Hi ChrisWaters3,

Thank you for writing to Microsoft Community Forums.

Could you please help me with the below information:

1. Does the battery drain out, if the tablet is not connected to peripherals?
   
   
2. Which version of Windows you are using? (To check, type: winver in start menu and hit enter.)
   

I understand how something like this can try your patience. This issue is an indication of faulty drivers or incompatible driver.
However, I suggest you to follow the troubleshooting steps mentioned below:

Method 1: Check the drivers.

Step1: Battery driver

1. Press Windows andR
   key together on your Keyboard.
2. Type devmgmt.msc and hit enter.
   
3. Click on view on top > Select Show hidden devices.
   
4. Expand the Batteries option from the list.
   
5. Select the ACPI Compliant Control Method Battery> right click on the driver and click on
   Properties.
6. Click on Driver tab > check if you have the option to
   Roll Back Driver.
7. If yes, Roll back the driver or uninstall it and restart the computer.
   

Uninstalling the driver will be automatically installed after the system is restarted. Check if the issue is fixed.

Step 2: Keyboard driver.

1. In the Device manager, go to ‘Other devices’, you will find
   Unknown devices.
   
2. Double tap on the unknown device > click on
   Driver tab> click on update driver.
   
3. Select browse my computer for driver software> Click on Let me pick from a list of device drivers
   
4. Select keyboard, then click ‘Next’.
   
5. Select HID Keyboard device and click finish.
   

Method 2: Run the toolkit.


Note: If your Surface is managed by your work or school, check with your organization's IT department before running the tool.

I would suggest you to run the toolkit provided by Microsoft on
Fix common Surface
problems using the Surface Diagnostic Toolkit

If the above steps, doesn’t fix the issue. I would suggest you to follow the steps mentioned in the article on
Surface Pro 3 Battery
FAQ for the Surface Pro Embedded Controller Firmware update.


Hope it helps.

Roohi Taj S

Microsoft Community - Moderator

 

Surface Pro 3 won't turn on

Hi,

Thank you for posting the query on Microsoft Community.

We understand how you feel about the situation. We're sorry for the trouble.

I suggest you to follow the steps below and check, if it helps:

If you still have the device, please let the device charge at least 2 hours and do the 2-button shutdown one more time to see if you can turn on the device.

• A 2-button shutdown
  • Press and hold the power button on your Surface for 30 seconds.
  • Press and hold the Volume-up button and the
    Power button on your Surface at the same time for at least 15 seconds, and then release both. The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds.
  • After you release the buttons, wait 10 seconds.
  • Press and release the power button on your Surface to turn it back on.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help

 

Updates for Surface Pro 3 - Feb. 20, 2018

Source: Updates for Surface Pro 3 (20 February 2018) Surface

See also: Surface Pro 3 update history