Windows 10: My system shutdown out of no where twice in both cases showing me the Blue screen of death.

Discus and support My system shutdown out of no where twice in both cases showing me the Blue screen of death. in Windows 10 BSOD Crashes and Debugging to solve the problem; This is a new laptop and i see no reason why it should have any problems just days into my use of it. The link to the dmp error report is below.... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by zionchrist, Apr 12, 2021.

  1. ZIONCHRIST
    zionchrist Win User

    My system shutdown out of no where twice in both cases showing me the Blue screen of death.


    This is a new laptop and i see no reason why it should have any problems just days into my use of it.

    The link to the dmp error report is below.


    https://1drv.ms/u/s!AsXNl70mvMdYhysQtx-zorv66_2g?e=cmBfHS

    :)
     
    zionchrist, Apr 12, 2021
    #1
  2. RYAN PAG
    Ryan Pag Win User

    Blue screen of death issue

    Hi Malcolm,

    Blue screen of death error can be caused either by hardware failure or software compatibility. To help you resolve the blue screen of death issue, we would like to get more information:

    • Please provide the complete stop error message that you are getting.
    • Were there any changes made prior to the issue?

    We recommend following the troubleshooting steps in the article:
    Troubleshoot blue screen errors

    Should you need further help, you're always welcome to post back.
     
    Ryan Pag, Apr 12, 2021
    #2
  3. KALPANA SHANKARAPPA
    Kalpana Shankarappa Win User
    Blue Screen of Death

    Hi Kevin,

    I am sorry to know that you are getting Blue screen errors.

    Along with the suggestion provided by ZigZag, try the steps below.

    If you see the blue screen only after sign-in
    and you can see a mouse cursor:

    • While at the black screen, try using CTRL+SHIFT+ESC to start Task Manager.
    • If it becomes visible, try finding LockAppHost.exe on the Details tab and ending the task.
    • If this resolves the blue screen, use corruption resolution steps (dism, then sfc), and run the all apps PowerShell command.
    powershell

    Get-AppXPackage -AllUsers |Where-Object {$_.InstallLocation -like "*SystemApps*"} | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

    Use the System File Checker tool to repair missing or corrupted system files:

    http://support.microsoft.com/kb/929833

    Fix Windows corruption errors by using the DISM or System Update Readiness tool:

    Fix Windows Update errors via DISM or System Update Readiness tool - Windows Server

    To uninstall a driver refer the steps below.


    • Press Windows Logo Key+X. Click On
      Device Manager.

    • Then find the driver that you are trying to uninstall and right-click on it to
      Uninstall.

    • Follow onscreen instructions to uninstall it.
     
    Kalpana Shankarappa, Apr 12, 2021
    #3
  4. JOHN SARC
    John Sarc Win User

    My system shutdown out of no where twice in both cases showing me the Blue screen of death.

    Blue Screen of Death

    We appreciate the information.

    To get better assistance in resolving Blue Screen of Death, we suggest that you get in touch with our
    Answer Desk as it has the experts and advanced troubleshooting steps regarding this issue.

    Regards.
     
    John Sarc, Apr 12, 2021
    #4
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My system shutdown out of no where twice in both cases showing me the Blue screen of death.

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