Windows 10: My telephone agent hung up on me while I was trying to get warranty support for my 1850...

Discus and support My telephone agent hung up on me while I was trying to get warranty support for my 1850... in Windows 10 Drivers and Hardware to solve the problem; Hello, My Microsoft Wireless Mobile Mouse 1850 which I purchased in Canada in August 2017 has recently started to develop defects. Each time I click,... Discussion in 'Windows 10 Drivers and Hardware' started by Robert_418, Mar 17, 2020.

  1. My telephone agent hung up on me while I was trying to get warranty support for my 1850...


    Hello,


    My Microsoft Wireless Mobile Mouse 1850 which I purchased in Canada in August 2017 has recently started to develop defects. Each time I click, multiple clicks are registered. I cannot drag and drop because it just opens the file. It's extremely annoying. I've tried all the troubleshooting steps. I tried new batteries, resetting the adapter, unplugging, etc.


    After looking up the warranty for this product in Canada, I've found that this product is still covered, shown below:

    My telephone agent hung up on me while I was trying to get warranty support for my 1850... 102c8333-507f-40b1-84ec-05f5b43dba2f?upload=true.png


    The "Register a Device" support section of the Microsoft website does not allow users to add accessory devices without first adding a main surface device and serial number. I do not have a main surface device. As a result, I cannot proceed with my warranty claim that way. I've found another thread in this community which suggests using the Get Help app.


    Using the Get Help app, I asked to talk to an agent and chose the PC Accessories option. I was provided with the phone number 1-877-568-2495. I called and waited for an hour. Finally I spoke to an agent who created a case number for me. My case number is 1497057609. Despite selecting PC Accessories, she said she needed to transfer me to the proper department. She hung up on me. Now I'm on hold again for what might be another hour. Extremely frustrating, inconvenient, inefficient, and nearly impossible to make a warranty claim.


    How can I receive my warranty?


    Thanks

    :)
     
    Robert_418, Mar 17, 2020
    #1
  2. Edwin Win User

    Microsoft Complete Warranty Support Number???

    For customers located in Canada:

    Microsoft Store Sales and Customer Support:

    1-877-696-7786 (1-877-MY-MS-STORE)
     
    Edwin, Mar 17, 2020
    #2
  3. background (wallpaper) seems to be hung


    I see on my background a picture from a series of pictures I wanted for a slide show. Went to Settings/Personalization/Backgrond and followed the steps once upon a time and I think it worked? Anyway, now the app appears to be hung and I don't know how to get it working. I've tried going through the settings and can change the background (behind the slideshow) color but nothing else. I found your forum and tried many of the ideas suggested to no avail. Can someone suggest how to get it working again?
     
    hustlinghare, Mar 17, 2020
    #3
  4. radar2000 Win User

    My telephone agent hung up on me while I was trying to get warranty support for my 1850...

    Microsoft Complete Warranty Support Number???

    Hi there.

    Can anyone please provide me with a Canadian contact number to contact Microsoft's warranty people?

    I have an HP laptop that was purchased at the Microsoft Store along with their Microsoft Complete extended 2 year warranty. I have a few questions with regards to the warranty coverage that I would like to confirm first, before heading to the Microsoft Store.

    I have been trying to find a contact number to speak to a live agent without success.

    Any 1-800 or email contact information that you can share with me would be appreciated.

    Cheers!
     
    radar2000, Mar 17, 2020
    #4
Thema:

My telephone agent hung up on me while I was trying to get warranty support for my 1850...

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