Windows 10: My web camera is not working. The message says it is being used by another app but it is...

My web camera is not working. The message says it is being used by another app but it is not. How to fix?

:)

 

Web Camera is not working

Hello

I assume by your comment "black screen appears in video call", you are experiencing problems in other camera apps as well, possibly Skype. If your camera isn't working in any applications this is indicative of a camera driver issue. Please try the steps
listed here to resolve your issue:

Windows help & learning - Microsoft Support

If your issue isn't resolved after running the steps, please report back with your camera make and model and the driver information you aquire from step 3.

Thanks,

Tom

 

Web camera not working with Windows 10

Hi,

Thank you for contacting Microsoft community.

• What is the complete error message you are getting?

I understand the inconvenience you have experienced while accessing Windows Camera app.

Let try the below steps and check it helps:

Method 1:
Run built in Windows Store Apps troubleshooter.

• Press Windows Key then type ‘troubleshoot’ and hit Enter
• Select “View all” on the left panel and run “Windows Store Apps” troubleshooter from the list and see if it works.

Method 2:
Use the System File Checker tool to repair missing or corrupted system files:

• Click Start.
• Type cmd, and then press CTRL+SHIFT+ENTER to open elevated command prompt(I.e. Command prompt with admin rights).
• If the User Account Control dialog box appears, confirm that the action it displays is what you want, and then click
  Continue.
• Type or copy paste the command line into it
  without quotes:
  “sfc /scannow”
• Reboot the system and check if problem resolved.

Also refer to the below suggestion provided by Tom A - Windows Camera Team [MSFT] replied on November 16, 2015 and check if it helps.

Web Camera is not working

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.

 

Camera app not working on Windows 10

Hello Phoebe,

Thank you for contacting Microsoft Community.

We're sorry to hear the inconvenience you have experienced.

Does it give any error message?

Suggest you to try with the below mentioned troubleshooting steps and check if it helps.

Method 1:

Run built in Windows Store Apps troubleshooter

* Press Windows Key then type ‘troubleshoot’ and select the same from the list

* Select “View all” on the left panel and run “Windows Store Apps” troubleshooter from the list

* Click Advanced, ensure to check Apply repairs automatically
and also select Run as administrator

* Click Next and finish the troubleshooting by following the on-screen instructions.

Method 2:

Suggest you to check with the below article, which provides troubleshooting steps when Camera app fails to start.

How to fix Windows 10 issues with cameras when the Windows
Camera app fails to launch

Fix Windows Camera app problems with USB web cameras

Keep us posted if you require further assistance.