Windows 10: My wife has purchased a new laptop and has tried to set up a Microsoft account but despite...

Tried several times to request verification code but it never gets sent. Can't access store etc so laptop is no use.

:)

 

Change Microsoft account on my wife's laptop.

My wife started a new job and received a brand new laptop from her employer. When setting up the laptop she used the Microsoft account information we already use on our personal computer. Can we remove our personal Microsoft account from the laptop and
use a new account?

 

Windows 10 only allows login with Microsoft account, my Wife's account is not available on login screen.

Hi Scott,

Thank you for posting your query on Microsoft Community.

We regret the inconvenience caused to you. We will be glad to assist you with your issue.

This issue might have occurred if your Wife account was a Local Account and when you have Synchronized your Microsoft Account to play Mine craft game, your Wife local account might have got synchronized to your Microsoft Account and
hence the user account is your Microsoft Account now. However to be sure if this is the issue, I suggest you to check how many user accounts are listed on the laptop.

1. Login to the system with your ID and password.

2. Now right click on the Start menu
and select Control panel.

3. Open User Accounts.

4. Now select Manage another account.

5. Check if your Wife user account is listed there.

If your Wife account is not listed there then it means your Microsoft account is synchronized with the local account. In this case you can convert the account in to local Account again. However we suggest you to create another
Microsoft Account as it is required to download and play games and apps from Windows Store.

Step 1: To convert Microsoft Account into Local Account.

1. Click on the Start Menu and select
settings.

2. Now select Accounts.

3. Click on the Your e-mail and accounts
and click on the option Sign in with a Local account instead.

4. follow the onscreen instruction.

Step 2: To create New Microsoft user account.

You can refer to the link below for more information on
how to create new user account:

Create a user account in Windows - Microsoft Support

Note: Applies to Windows 10 as well.

For reference: One email address to sign in everywhere

Let us know the status of the issue. We will be glad to assist you further.

Thank you.

 

Settings can't be opened using the built-in administrator account


Hello,
Unfortunately I have the same issue as Dabz from upgrading win7 to win10.
I've tried opening settings using all the suggested methods and it will not load using my account with Administrator access nor the built-in Administrator profile. I also tried other methods not listed such as using Run. Control panel is just a stepping stone to add users in Settings.
I'm also having explorer.exe issues, which I believe is preventing Settings from loading.
Using cmd (Admin) I successfully created a new user profile [and granted admin access also using cmd (Admin)], however win10 will not allow this account to log on. win10 does not list this new user within control panel but it does in the start menu. win10 will not allow to log in or switch to the new account via the start menu either.
I can access settings in Safe Mode but this will not allow me to create a new account.
Any help/suggestions will be greatly appreciated.
Cheers