Windows 10: My Windows Hello Fingerprint no longer works.

Discus and support My Windows Hello Fingerprint no longer works. in Windows Hello & Lockscreen to solve the problem; My Asus laptop with Windows 10 that I have had for a couple years - the Windows Hello fingerprint suddenly stopped working and gives the 'unavailable'... Discussion in 'Windows Hello & Lockscreen' started by OwenGower, Feb 22, 2021.

  1. OwenGower Win User

    My Windows Hello Fingerprint no longer works.


    My Asus laptop with Windows 10 that I have had for a couple years - the Windows Hello fingerprint suddenly stopped working and gives the 'unavailable' message and when clicked just says 'something went wrong. Try again later' - which is totally useless to troubleshoot.


    I have tried everything I could find online, nothing works. Very frustrated as there is apparently a dozen things that can cause it not to work but I can't see anything wrong. How else to troubleshoot, I liked this feature?

    :)
     
    OwenGower, Feb 22, 2021
    #1

  2. Windows Hello Fingerprint not working

    This is still not working after doing all those steps, please help after the Windows update it stopped working and it says the following : we couldn't find a fingerprint scanner compatible with windows hello fingerprint.

    After taking all the steps you suggested on here it says i have the latest update.
     
    MildredMorales2, Feb 22, 2021
    #2
  3. Windows Hello Fingerprint not working

    This is still not working after doing all those steps, please help after the Windows update it stopped working and it says the following : we couldn't find a fingerprint scanner compatible with windows hello fingerprint.

    After taking all the steps you suggested on here it says i have the latest update.
     
    MildredMorales2, Feb 22, 2021
    #3
  4. Nikhar_K Win User

    My Windows Hello Fingerprint no longer works.

    Windows Hello Fingerprint issue

    Hi Rajesh,



    Thank you for writing to Microsoft Community Forums.



    We understand that you are unable to use Windows Hello Fingerprint to sign in to Windows. It would be great if you can reply with the details requested below:



    • When you say, “I am not getting the option to log-in into windows using fingerprint.” What login options do you see on the login screen?
    • What happens when you try to use the Windows Hello Fingerprint scanner to login to Windows?
    • Were you able to use the Windows Hello Fingerprint to login to Windows earlier?


    Ideally, on the login screen, you will see Sign-in options that allows you to use different sign-in methods to login to Windows.



    As you have mentioned that you are able to use the Fingerprint scanner on websites, I would suggest you to refer the steps mentioned below and see if that helps:



    1. On the login screen, click on Sign-in options.
    2. Click on the Fingerprint icon, scan the Fingerprint, and see if you are able to sign in.


    Refer the screenshot below:




    My Windows Hello Fingerprint no longer works. fc087693-5104-47d8-960f-4d6097885918?upload=true.jpg




    If the issue persists, try removing the Fingerprint and add it again. Refer the steps mentioned below:



    1. Press Windows key + I, to open
      Settings
      .
    2. Click on Accounts and click on
      Sign-in options
      on the left pane.
    3. Now, click on Windows Hello Fingerprint and click on
      Remove.
    4. Follow the on-screen instructions to remove the Fingerprint.
    5. Once done, click on Set up and follow the on-screen instructions to add the Fingerprint.


    Let us know how it goes.



    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Feb 22, 2021
    #4
Thema:

My Windows Hello Fingerprint no longer works.

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