Windows 10: My wireless printer has suddenly said "status offline"

my computer does not recognise the printer......says it is offline or not switched on when it is.

:)

 

wireless printer status shows "offline"

Joythar K

I think you misunderstood my post/question my Windows 10 installation is NOT having trouble seeing or using the wireless network BUT the wireless printer has an assigned IP address by the router (so it is recognized as part of the network) unfortunately
Windows 10 does not offer it as an available wireless device to choose during the software installation. If I use a network cable or USB cable it installs without a problem. As soon as I disconnect the network cable the "printer status" icon changes from
"ready" to "offline" and Windows does NOT see the printer again???

 

Wireless Printer now offline.

Acquired recently within last two months and had previously established a wireless set up connection between my laptop (win 10) and a HP printer, whilst with my parents over Christmas the PC had a windows update (long one) when compared to earlier window
version updates, using their router (i.e. without access to my wireless printer). On returning home the established connection is lost and the laptop shows the printer as offline. Printer trouble shooter suggests printer off but is on, none of the office style
programs give the print option to select the wireless printer. Wireless communications still shows the printer and its IP and the printer itself will work when accessing the HP web page and also responds by sending ink levels back to the Laptop.

Should I start to uninstall and in which order or is there a solution within the Laptop / Windows 10.

If can have some help, but I will need step by step instructions as I'm very unsure of my ablitities.

Thank you Claire

 

printer status

Hi Dick,

You may modify the settings to change the printer status. To resolve your concern, we suggest that you follow the steps in this article by clicking on this

link to change printer status from offline to online.

Let us know if you need further assistance.