Windows 10: Mysterious system_service_exception fileinfo.sys BSOD

Have recently been having BSOD issues, mainly a system_service_exception fileinfo.sys, I suspected a graphics driver issue since it often happens during gaming along with random unexplained crashes, however reinstalling and rolling back drivers did nothing to the issue. Recently it has happened when not gaming and at random with nothing in common. I have reinstalled/repaired windows 10 that did not solve any issues, scanned for bad drivers/ disk check with no avail. any help is welcome! Thank you!

:)

 

BSOD's

There were three different BSODs.

There was a SYSTEM_SERVICE_EXCEPTION (3b) stop error that referenced the NETIO.SYS and the Drive Verifier may point to the Netwtw04.sys however the driver that may have actually caused the crash was the tmeevw.sys a Trend Micro driver.

The other two errors, PAGE_FAULT_IN_NONPAGED_AREA (50) and SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e) referenced file system drivers such as the ntfs.sys and fileinfo.sys.

There were Trend Micro drivers "unloaded" during all the crashes and that may indicate an issue with Trend Micro.

You might contact Trend Micro to see if there is a known issue.

 

How to delete Hauppauge drivers? (hcw88aud.sys and such) (causing BSODs)

I found an extra fileinfo.sys in a WinSxS folder beginning with amd and according to file.net spare fileinfo.sys files could be malware but I'm on the fence about deleting it.

Also, I thought this was common with every bsod everyone has but right before and during the bsod the speakers buzz in a way that it constantly repeats whatever sound was playing when it bsod'ed.

 

Hi BluPenguin,

Please follow below suggestions *Smile

Please check Lenovo for BIOS updates.
Please install the Nvidia drivers Lenovo provides, laptop manufacturer alter their drivers for better stability & performance for the laptops.
Code: 6: kd> lmvm nvlddmkm Browse full module list start end module name fffff800`3a320000 fffff800`3af45000 nvlddmkm T (no symbols) Loaded symbol image file: nvlddmkm.sys Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys Image name: nvlddmkm.sys Browse all global symbols functions data Timestamp: Tue Feb 23 20:31:51 2016 (56CCB3A7) CheckSum: 00BEE1BE ImageSize: 00C25000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4[/quote] Please remove OpenHardwareMonitor, this driver is extremely old and a risk for BSODs.
Code: winring0_1_2_0 WinRing0_1_2_0 \??\c:\users\blupenguin\downloads\openhardwaremonitor-v0.7.1-beta\openhardwaremonitor\openhardwaremonitor.sys[/quote] Please check Logitech for driver updates for your device(s).

Please remove / disable items from the startup in taskmanager
These programs could interfere with the boot process giving you trouble and increase the boot time.

Please remove Daemon tools, a known BSOD cause.

Please fill in your system specsPlease follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling and other used stuff like mouse, keyboard, monitor, case, etc.
The PSU, cooling and other stuff are NOT mentioned in the tool.How to fill in your system specs: