Windows 10: Need access to Bitlocker recovery key which is not on microsoft account.

I have lost my Bitlocker encryption key. And it is not visible on my Microsoft account. My laptop is locked and stuck while updating because of a power cut. When I am trying to reset it, it needs the BitLocker recovery key. Can Microsoft provide me with the recovery key? If I show the proof of purchase and all the relevant details.

:)

 

bitlocker recovery key

Hi Singh,

Thank you for writing to Microsoft Community Forums.

In order to get clarity on this issue and assist you with appropriate troubleshooting steps, please reply with the answers to the questions below.

1. Are you not able login to your computer due to BitLocker Recovery Key?
2. Did you ever setup BitLocker Recovery Key on your computer?
3. Are you not able to login to your Microsoft Account to find the BitLocker Recovery Key?
4. Are you using Windows 10 Home or Windows 10 Professional?

Meanwhile, try finding BitLocker Recovery Key if you have ever setup BitLocker Recovery Key for your computer.

Please elaborate on the issue, so that we can understand the concern and get back to us to help you further.

 

Bitlocker Recovery Key Not Accessible on Microsoft Account

I am trying to access my computer that has had an issue turning on, now when it turns on it requests the BitLocker recovery key. I'm not certain it is saved or backed up on a USD or SD card, however under Microsoft support it gives the different ways to access
the recovery key. On my Microsoft account it says "BitLocker ON (1 of 1 drives)" but the issue is when I click on the corresponding link "Get BitLocker recovery keys"
it results in the following message:

"Try a different URL
We don’t have anything to show you at this link. Try searching for what you want, instead."

Please let me know if there is another way to address this or be able to access the recovery key. I've already talked to support with three times with no helpful information. Thanks.

 

Bitlocker Recovery Key

No, no other accounts.

What puzzles me is why the Bitlocker recovery key is not listed on the microsoft account, but there is a recovery key listed there for a computer I do not recognise.

I have several laptops but only the HP Envy has had Bitlocker on it. So what key is this on my account? And why isn't the Envy key there?