Windows 10: Need Assistance with BSODs IRQL_NOT_LESS_OR_EQUAL

Discus and support Need Assistance with BSODs IRQL_NOT_LESS_OR_EQUAL in Windows 10 Drivers and Hardware to solve the problem; This is a Lenovo X390 laptop Win10 1909 and there are BSOD recently. Below is the minidump result from WinDbg. Use !analyze -v to get detailed... Discussion in 'Windows 10 Drivers and Hardware' started by KeungR, Jul 9, 2020.

  1. KeungR Win User

    Need Assistance with BSODs IRQL_NOT_LESS_OR_EQUAL


    This is a Lenovo X390 laptop Win10 1909 and there are BSOD recently.


    Below is the minidump result from WinDbg.


    Use !analyze -v to get detailed debugging information.



    BugCheck A, {467, 2, 1, fffff806534a1013}



    *** WARNING: Unable to verify timestamp for win32k.sys

    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys

    Probably caused by : memory_corruption



    Followup: memory_corruption

    ---------



    7: kd> !analyze -v

    *******************************************************************************

    * *

    * Bugcheck Analysis *

    * *

    *******************************************************************************



    IRQL_NOT_LESS_OR_EQUAL a

    An attempt was made to access a pageable or completely invalid address at an

    interrupt request level IRQL that is too high. This is usually

    caused by drivers using improper addresses.

    If a kernel debugger is available get the stack backtrace.

    Arguments:

    Arg1: 0000000000000467, memory referenced

    Arg2: 0000000000000002, IRQL

    Arg3: 0000000000000001, bitfield :

    bit 0 : value 0 = read operation, 1 = write operation

    bit 3 : value 0 = not an execute operation, 1 = execute operation only on chips which support this level of status

    Arg4: fffff806534a1013, address which referenced memory



    Debugging Details:

    ------------------





    DUMP_CLASS: 1



    DUMP_QUALIFIER: 400



    BUILD_VERSION_STRING: 10.0.18362.836 WinBuild.160101.0800



    DUMP_TYPE: 2



    BUGCHECK_P1: 467



    BUGCHECK_P2: 2



    BUGCHECK_P3: 1



    BUGCHECK_P4: fffff806534a1013



    WRITE_ADDRESS: fffff806539733b8: Unable to get MiVisibleState

    Unable to get NonPagedPoolStart

    Unable to get NonPagedPoolEnd

    Unable to get PagedPoolStart

    Unable to get PagedPoolEnd

    0000000000000467



    CURRENT_IRQL: 2



    FAULTING_IP:

    nt!KeAcquireSpinLockRaiseToDpc+53

    fffff806`534a1013 f0480fba2b00 lock bts qword ptr [rbx],0



    CPU_COUNT: 8



    CPU_MHZ: 900



    CPU_VENDOR: GenuineIntel



    CPU_FAMILY: 6



    CPU_MODEL: 8e



    CPU_STEPPING: c



    CUSTOMER_CRASH_COUNT: 1



    DEFAULT_BUCKET_ID: CODE_CORRUPTION



    BUGCHECK_STR: AV



    PROCESS_NAME: System



    ANALYSIS_SESSION_HOST:



    ANALYSIS_SESSION_TIME: 07-09-2020 13:47:06.0285



    ANALYSIS_VERSION: 10.0.15063.137 amd64fre



    TRAP_FRAME: ffff810d9d2874b0 -- .trap 0xffff810d9d2874b0

    NOTE: The trap frame does not contain all registers.

    Some register values may be zeroed or incorrect.

    rax=0000000000000000 rbx=0000000000000000 rcx=0000000000000000

    rdx=000000000000000f rsi=0000000000000000 rdi=0000000000000000

    rip=fffff806534a1013 rsp=ffff810d9d287640 rbp=000000000000001f

    r8=0000000000000001 r9=ffffe3069e3ec040 r10=fffff806534a0fc0

    r11=ffffe30685681040 r12=0000000000000000 r13=0000000000000000

    r14=0000000000000000 r15=0000000000000000

    iopl=0 nv up ei pl zr na po nc

    nt!KeAcquireSpinLockRaiseToDpc+0x53:

    fffff806`534a1013 f0480fba2b00 lock bts qword ptr [rbx],0 ds:00000000`00000000=????????????????

    Resetting default scope



    LAST_CONTROL_TRANSFER: from fffff806535d41e9 to fffff806535c2390



    STACK_TEXT:

    ffff810d`9d287368 fffff806`535d41e9 : 00000000`0000000a 00000000`00000467 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx

    ffff810d`9d287370 fffff806`535d0529 : ffff810d`9d2875c0 fffff806`5347d034 ffffe306`85c7f870 ffff810d`9d2875c0 : nt!KiBugCheckDispatch+0x69

    ffff810d`9d2874b0 fffff806`534a1013 : ffffe306`85c7f870 fffff806`55f7b130 ffffe306`8ded3800 fffff806`55f7159e : nt!KiPageFault+0x469

    ffff810d`9d287640 fffff806`60714e7e : 00000000`00000467 00000000`0000000f 00000000`00000001 00000000`000000ae : nt!KeAcquireSpinLockRaiseToDpc+0x53

    ffff810d`9d287670 fffff806`606e5aed : ffffe306`8e496f20 ffffe306`8ded3800 ffffe306`9af4db10 00000000`00000000 : USBXHCI!ESM_AddEvent+0x2a

    ffff810d`9d2876b0 fffff806`606df0c0 : ffffe306`88b813a0 00000000`00000000 00000000`00000000 ffffe306`85c7f870 : USBXHCI!DeviceSlot_ControllerResetPreReset+0x61

    ffff810d`9d2876e0 fffff806`606e1f48 : ffffe306`88998960 00000000`ebe00020 fffff806`60726501 00001cf9`77667748 : USBXHCI!Controller_InternalReset+0x124

    ffff810d`9d287740 fffff806`60778422 : ffffe306`8df88c18 ffffe306`8df88c18 ffffe306`85002340 ffffe306`000005ff : USBXHCI!Controller_UcxEvtReset+0x58

    ffff810d`9d2877a0 fffff806`60778124 : fffff806`60726501 ffffe306`8df88c18 ffffe306`02040220 ffff810d`9d287850 : ucx01000!ControllerResetStateEntryFunc_CallHCDToReset1+0x12

    ffff810d`9d2877d0 fffff806`60771737 : 00000000`00000002 fffff806`6071c6e0 fffff806`60726538 00000000`00000000 : ucx01000!StateMachineEngine_EventAdd+0x4c4

    ffff810d`9d287830 fffff806`606dedb1 : 00000000`00000002 fffff806`6071c6e0 fffff806`60726538 ffffe306`88998960 : ucx01000!UcxControllerNeedsReset+0x37

    ffff810d`9d287860 fffff806`606e110a : ffffe306`88f754e0 ffff810d`9d287930 ffffe306`88f754e0 ffff810d`9d287940 : USBXHCI!Controller_InitiateRecovery+0x139

    ffff810d`9d287900 fffff806`55f8408a : ffffe306`88f753e0 00000000`00000004 00000000`00000004 fffff806`60773cae : USBXHCI!Controller_TelemetryReportWorker+0x31a

    ffff810d`9d287980 fffff806`55f83f19 : ffffbd00`22340100 ffffe306`88f753e0 ffffe306`9e3ec040 fffff806`534f486c : Wdf01000!FxWorkItem::WorkItemHandler+0x7e [minkernel\wdf\framework\shared\core\fxworkitem.cpp @ 374]

    ffff810d`9d2879c0 fffff806`53502aff : ffffe306`8e6d16c0 00000000`00000000 00000000`00000000 fffff806`55f7ae70 : Wdf01000!FxWorkItem::WorkItemThunk+0x29 [minkernel\wdf\framework\shared\core\fxworkitem.cpp @ 439]

    ffff810d`9d287a00 fffff806`534f43b5 : ffffe306`856bcbc0 ffffe306`9e3ec040 fffff806`53502a00 00000000`0000000c : nt!IopProcessWorkItem+0xff

    ffff810d`9d287a70 fffff806`5346bcd5 : ffffe306`9e3ec040 00000000`00000080 ffffe306`85681040 00000040`00000000 : nt!ExpWorkerThread+0x105

    ffff810d`9d287b10 fffff806`535c9998 : ffffbd00`22488180 ffffe306`9e3ec040 fffff806`5346bc80 00000000`00000000 : nt!PspSystemThreadStartup+0x55

    ffff810d`9d287b60 00000000`00000000 : ffff810d`9d288000 ffff810d`9d281000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x28





    STACK_COMMAND: kb



    CHKIMG_EXTENSION: !chkimg -lo 50 -d !Wdf01000

    fffff80655f73229-fffff80655f7322a 2 bytes - Wdf01000!imp_WdfRegistryClose+59

    [ 48 ff:4c 8b ]

    fffff80655f73a05-fffff80655f73a06 2 bytes - Wdf01000!imp_WdfWaitLockRelease+45 +0x7dc

    [ 48 ff:4c 8b ]

    fffff80655f73a0c-fffff80655f73a12 7 bytes - Wdf01000!imp_WdfWaitLockRelease+4c +0x07

    [ 0f 1f 44 00 00 48 ff:e8 9f d3 5a fd 4c 8b ]

    fffff80655f73a18-fffff80655f73a1c 5 bytes - Wdf01000!imp_WdfWaitLockRelease+58 +0x0c

    [ 0f 1f 44 00 00:e8 f3 de 59 fd ]

    fffff80655f73a4b-fffff80655f73a4c 2 bytes - Wdf01000!FxIoTarget::Send+b +0x33

    [ 48 ff:4c 8b ]

    fffff80655f73a52-fffff80655f73a56 5 bytes - Wdf01000!FxIoTarget::Send+12 +0x07

    [ 0f 1f 44 00 00:e8 79 6e 59 fd ]

    fffff80655f742c7-fffff80655f742c8 2 bytes - Wdf01000!FxIFR+217 +0x875

    [ 48 ff:4c 8b ]

    fffff80655f742ce-fffff80655f742d2 5 bytes - Wdf01000!FxIFR+21e +0x07

    [ 0f 1f 44 00 00:e8 1d 9e 62 fd ]

    fffff80655f74b65-fffff80655f74b66 2 bytes - Wdf01000!FxMemoryBuffer::`scalar deleting destructor'+65 +0x897

    [ 48 ff:4c 8b ]

    fffff80655f74b6c-fffff80655f74b70 5 bytes - Wdf01000!FxMemoryBuffer::`scalar deleting destructor'+6c +0x07

    [ 0f 1f 44 00 00:e8 9f a4 7f fd ]

    fffff80655f77fc2-fffff80655f77fc3 2 bytes - Wdf01000!FxObject:Need Assistance with BSODs IRQL_NOT_LESS_OR_EQUAL :DeleteObject+12 +0x3456

    [ 48 ff:4c 8b ]

    fffff80655f77fc9-fffff80655f77fcd 5 bytes - Wdf01000!FxObject:Need Assistance with BSODs IRQL_NOT_LESS_OR_EQUAL :DeleteObject+19 +0x07

    [ 0f 1f 44 00 00:e8 f2 8f 52 fd ]

    fffff80655f78011-fffff80655f78012 2 bytes - Wdf01000!FxObject:Need Assistance with BSODs IRQL_NOT_LESS_OR_EQUAL :DeleteObject+61 +0x48

    [ 48 ff:4c 8b ]

    fffff80655f78018-fffff80655f7801c 5 bytes - Wdf01000!FxObject:Need Assistance with BSODs IRQL_NOT_LESS_OR_EQUAL :DeleteObject+68 +0x07

    [ 0f 1f 44 00 00:e8 a3 8f 52 fd ]

    fffff80655f78061-fffff80655f78062 2 bytes - Wdf01000!FxObject:Need Assistance with BSODs IRQL_NOT_LESS_OR_EQUAL :DeleteObject+b1 +0x49

    [ 48 ff:4c 8b ]

    fffff80655f78068-fffff80655f7806c 5 bytes - Wdf01000!FxObject:Need Assistance with BSODs IRQL_NOT_LESS_OR_EQUAL :DeleteObject+b8 +0x07

    [ 0f 1f 44 00 00:e8 e3 8c 52 fd ]

    fffff80655f7aec4-fffff80655f7aec5 2 bytes - Wdf01000!FxSystemWorkItem::_WorkItemThunk+54 +0x2e5c

    [ 48 ff:4c 8b ]

    fffff80655f7aecb-fffff80655f7aecf 5 bytes - Wdf01000!FxSystemWorkItem::_WorkItemThunk+5b +0x07

    [ 0f 1f 44 00 00:e8 f0 60 52 fd ]

    fffff80655f7af22-fffff80655f7af23 2 bytes - Wdf01000!FxSystemWorkItem::_WorkItemThunk+b2 +0x57

    [ 48 ff:4c 8b ]

    fffff80655f7af29-fffff80655f7af2d 5 bytes - Wdf01000!FxSystemWorkItem::_WorkItemThunk+b9 +0x07

    [ 0f 1f 44 00 00:e8 92 60 52 fd ]

    fffff80655f7af50-fffff80655f7af51 2 bytes - Wdf01000!FxSystemWorkItem::_WorkItemThunk+e0 +0x27

    [ 48 ff:4c 8b ]

    fffff80655f7af57-fffff80655f7af5b 5 bytes - Wdf01000!FxSystemWorkItem::_WorkItemThunk+e7 +0x07

    [ 0f 1f 44 00 00:e8 54 5e 5a fd ]

    fffff80655f7af6f - Wdf01000!FxSystemWorkItem::_WorkItemThunk+ff +0x18

    [ 48:4c ]

    fffff80655f7b189-fffff80655f7b18a 2 bytes - Wdf01000!FxNonPagedObject::Lock+19 +0x21a

    [ 48 ff:4c 8b ]

    fffff80655f7b190-fffff80655f7b194 5 bytes - Wdf01000!FxNonPagedObject::Lock+20 +0x07

    [ 0f 1f 44 00 00:e8 2b 5e 52 fd ]

    fffff80655f813ca-fffff80655f813cb 2 bytes - Wdf01000!FxPkgPnp::_PowerProcessEventInner+1a +0x623a

    [ 48 ff:4c 8b ]

    fffff80655f813d1-fffff80655f813d5 5 bytes - Wdf01000!FxPkgPnp::_PowerProcessEventInner+21 +0x07

    [ 0f 1f 44 00 00:e8 ca 5b 59 fd ]

    fffff80655f813ec-fffff80655f813ed 2 bytes - Wdf01000!FxPkgPnp::_PowerProcessEventInner+3c +0x1b

    [ 48 ff:4c 8b ]

    fffff80655f813f3-fffff80655f813f7 5 bytes - Wdf01000!FxPkgPnp::_PowerProcessEventInner+43 +0x07

    [ 0f 1f 44 00 00:e8 58 20 59 fd ]

    fffff80655f81431-fffff80655f81432 2 bytes - Wdf01000!FxPkgPnp::_PowerProcessEventInner+81 +0x3e

    [ 48 ff:4c 8b ]

    fffff80655f81438-fffff80655f8143e 7 bytes - Wdf01000!FxPkgPnp::_PowerProcessEventInner+88 +0x07

    [ 0f 1f 44 00 00 48 ff:e8 73 f9 59 fd 4c 8b ]

    fffff80655f81444-fffff80655f81448 5 bytes - Wdf01000!FxPkgPnp::_PowerProcessEventInner+94 +0x0c

    [ 0f 1f 44 00 00:e8 c7 04 59 fd ]

    fffff80655f81488-fffff80655f81489 2 bytes - Wdf01000!FxPkgPnp:Need Assistance with BSODs IRQL_NOT_LESS_OR_EQUAL :powerPolicyProcessEvent+18 +0x44

    [ 48 ff:4c 8b ]

    fffff80655f8148f-fffff80655f81493 5 bytes - Wdf01000!FxPkgPnp:Need Assistance with BSODs IRQL_NOT_LESS_OR_EQUAL :powerPolicyProcessEvent+1f +0x07

    [ 0f 1f 44 00 00:e8 2c fb 51 fd ]

    fffff80655f840b5-fffff80655f840b6 2 bytes - Wdf01000!FxWorkItem::WorkItemHandler+a9 +0x2c26

    [ 48 ff:4c 8b ]

    fffff80655f840bc-fffff80655f840c0 5 bytes - Wdf01000!FxWorkItem::WorkItemHandler+b0 +0x07

    [ 0f 1f 44 00 00:e8 ef cc 59 fd ]

    fffff80655f84129-fffff80655f8412a 2 bytes - Wdf01000!MxTimer::Initialize+1d +0x6d

    [ 48 ff:4c 8b ]

    fffff80655f84130-fffff80655f84134 5 bytes - Wdf01000!MxTimer::Initialize+24 +0x07

    [ 0f 1f 44 00 00:e8 5b 43 5b fd ]

    fffff80655f84144-fffff80655f84145 2 bytes - Wdf01000!MxTimer::Initialize+38 +0x14

    [ 48 ff:4c 8b ]

    fffff80655f8414b-fffff80655f8414f 5 bytes - Wdf01000!MxTimer::Initialize+3f +0x07

    [ 0f 1f 44 00 00:e8 30 6c 48 fd ]

    fffff80655f89d16-fffff80655f89d17 2 bytes - Wdf01000!FxSyncRequest::SelfDestruct+26 +0x5bcb

    [ 48 ff:4c 8b ]

    fffff80655f89d1d-fffff80655f89d21 5 bytes - Wdf01000!FxSyncRequest::SelfDestruct+2d +0x07

    [ 0f 1f 44 00 00:e8 8e 70 59 fd ]

    fffff80655f89d66-fffff80655f89d67 2 bytes - Wdf01000!FxPowerIdleMachine::EnableTimer+16 +0x49

    [ 48 ff:4c 8b ]

    fffff80655f89d6d-fffff80655f89d71 5 bytes - Wdf01000!FxPowerIdleMachine::EnableTimer+1d +0x07

    [ 0f 1f 44 00 00:e8 4e 72 51 fd ]

    fffff80655f89d87-fffff80655f89d88 2 bytes - Wdf01000!FxPowerIdleMachine::EnableTimer+37 +0x1a

    [ 48 ff:4c 8b ]

    fffff80655f89d8e-fffff80655f89d92 5 bytes - Wdf01000!FxPowerIdleMachine::EnableTimer+3e +0x07

    [ 0f 1f 44 00 00:e8 bd 6f 51 fd ]

    fffff80655f8b130-fffff80655f8b132 3 bytes - Wdf01000!purecall +0x13a2

    [ 48 ff 25:4c 8b 15 ]

    fffff80655f8b137-fffff80655f8b13b 5 bytes - Wdf01000!purecall+7 +0x07

    [ cc cc cc cc cc:e9 a4 24 7b fd ]

    fffff80655f8b142-fffff80655f8b144 3 bytes - Wdf01000!_C_specific_handler +0x0b

    [ 48 ff 25:4c 8b 15 ]

    fffff80655f8b149-fffff80655f8b14d 5 bytes - Wdf01000!_C_specific_handler+7 +0x07

    [ cc cc cc cc cc:e9 82 21 61 fd ]

    WARNING: !chkimg output was truncated to 50 lines. Invoke !chkimg without '-lo [num_lines]' to view entire output.

    308 errors : !Wdf01000 fffff80655f73229-fffff80655fff234



    MODULE_NAME: memory_corruption



    IMAGE_NAME: memory_corruption



    FOLLOWUP_NAME: memory_corruption



    DEBUG_FLR_IMAGE_TIMESTAMP: 0



    MEMORY_CORRUPTOR: LARGE



    FAILURE_BUCKET_ID: MEMORY_CORRUPTION_LARGE



    BUCKET_ID: MEMORY_CORRUPTION_LARGE



    PRIMARY_PROBLEM_CLASS: MEMORY_CORRUPTION_LARGE



    TARGET_TIME: 2020-07-08T08:39:52.000Z



    OSBUILD: 18362



    OSSERVICEPACK: 836



    SERVICEPACK_NUMBER: 0



    OS_REVISION: 0



    SUITE_MASK: 272



    PRODUCT_TYPE: 1



    OSPLATFORM_TYPE: x64



    OSNAME: Windows 10



    OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS



    OS_LOCALE:



    USER_LCID: 0



    OSBUILD_TIMESTAMP: unknown_date



    BUILDDATESTAMP_STR: 160101.0800



    BUILDLAB_STR: WinBuild



    BUILDOSVER_STR: 10.0.18362.836



    ANALYSIS_SESSION_ELAPSED_TIME: 1db0



    ANALYSIS_SOURCE: KM



    FAILURE_ID_HASH_STRING: km:memory_corruption_large



    FAILURE_ID_HASH: {e29154ac-69a4-0eb8-172a-a860f73c0a3c}



    Followup: memory_corruption

    ---------

    :)
     
    KeungR, Jul 9, 2020
    #1

  2. Need Assistance With irql_not_less_or_equal BSOD.

    After updating to 1809 I have been plagued with multiple BSODs of different variations, but all have been solved except for this one. After about 20-30 minutes of doing nothing but staring at my desktop I get a BSOD with irql_not_less_or_equal, I have followed
    many "fixes" but none seem to work, anyone know a fix for this?

    EDIT: I have decided to go scorched Earth and just reset my laptop and doing a clean reinstall of 1809, deleting all apps and settings, and so far no crashes.
     
    Anthony454, Jul 9, 2020
    #2
  3. BSOD - IRQL_NOT_LESS_OR_EQUAL

    Hi,

    I have been experiencing BSODs in the last 4 days.

    The last BSOD showed me "IRQL_NOT_LESS_OR_EQUAL" and I don't know what happened.

    (I forgot what the previous BSODs error, I believe it was not "IRQL_NOT_LESS_OR_EQUAL").

    Here is the link for my last 3 minidumps file and MSinfo32.

    Minidump_and_MSinfo32.zip

    Please, I need your help.

    Thanks.
     
    Kenny Rizky, Jul 9, 2020
    #3
  4. Need Assistance with BSODs IRQL_NOT_LESS_OR_EQUAL

    Need Assistance With irql_not_less_or_equal BSOD.

    Good news is that the cause is not from above steps which I have listed. Now the cause is some driver. Most of the time, third party drivers are the cause of BSODs. To know if a driver is one of the causes - Enable Driver Verifier and generate dump files
    and upload to Onedrive and share the link here (Don't forget to turn off Driver Verifier after the job is done). Do read the instructions carefully particularly how to get back into Windows when you get the crash.

    https://www.tenforums.com/tutorials/5470-enable...

    Disclaimer - This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product
    advertised on the site before you decide to download and install it.
     
    Vijay_Verma, Jul 9, 2020
    #4
Thema:

Need Assistance with BSODs IRQL_NOT_LESS_OR_EQUAL

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