Windows 10: !NEED EMERGENCY HELP! Black screen with HP logo before login menu

The easiest way to regain access to Win10 (as stated earlier) is to a completely clean install. I am assuming that had backed up all your data before upgrade and that Win10 had successfully activated.

Otherwise you need to post screenshots of everything that is happening when attempting safe start. If screenshots are not working then take the photos on your phone camera and upload. When posting any screenshots/photos, please add descriptive information about what you are seeing and doing. If language is a significant problem in describing what is happening then I suggest you do the clean install. *Smile

 

I had the same problem on hp laptops.. it's afaik the uefi\efi bios problems.. I would suggest you to update your computer to the lates t bios on the HP official page, that solved all my issues.

 

Im doing a clean install and I didnt had important files except some photos. No problem as I can see. Ill keep you guys updated

 

SurayTR:

Which HP model you have? Can you give us a little more information.

Did you install Eset after Windows 10 Upgrade or was installed in Windows 8.1/Windows 7 ?

 

FYI

ESET Knowledgebase