Windows 10: Need help ASAP Emergency

Discus and support Need help ASAP Emergency in AntiVirus, Firewalls and System Security to solve the problem; I’m having extreme problems with Trojans, and applications that got downloaded on my computer without my permission. Overnight my computer has become... Discussion in 'AntiVirus, Firewalls and System Security' started by RuizunKun, Oct 12, 2019.

  1. RuizunKun Win User

    Need help ASAP Emergency


    I’m having extreme problems with Trojans, and applications that got downloaded on my computer without my permission. Overnight my computer has become extremely unresponsive, even to the point where it completely shuts down without any warning. I found a bunch of the applications in the folder Program Files (x86), and tried permanently deleting a bunch of the folders that contain the applications. I couldn’t, so I messed around a bit and found out that all the apps were running background processes. I’ve killed all of them, and I’ve managed to delete all except one. I’ve tried killing the process, and it still kept going. I tried killing the process tree, but to no avail. Right now I’m using Windows Security full scan, but I’ve still got an hour left until I receive results. In the meantime, what should I do while I wait for the scan to finish, and does anyone know how to kill the process of the app that won’t stop? Any help is extremely appreciated!



    PS: the name of the application that won’t stop running is called PoorPutZVCase.exe, and the names of the other applications that I’m pretty sure I got rid of were apathy, sympathy, and online guardian.



    Edit: I’ve just tried using the command line: taskkill /F /PID but every time I do that (I have command prompt minimized and task manager enlarged so that I can see whether or not the command works) the PID number changes in literally a split second

    :)
     
    RuizunKun, Oct 12, 2019
    #1
  2. Billy Med Win User

    Emergency Alerts

    Hi Stephanie,

    Just to confirm, is this the same thing that you tried on your phone, in order to turn off Amber Alerts?

    • Open Settings.
    • Tap on System.
    • Tap on Messaging.
    • Tap on the Change emergency alert settings link.
    • Turn on or off the emergency alerts you want.

    Let us know if this was the same thing that you tried.

    We would also suggest to reset your phone after doing these steps to ensure that the changes on your phone's settings will be refreshed.

    Simply press and hold the Power and Volume down button for 15 seconds and then release your hold afterwards.
     
    Billy Med, Oct 13, 2019
    #2
  3. help to remote connect

    not sure how to use both programs u 2 suggested, i need more helpful steps thanks
     
    Corduroy_Jr, Oct 13, 2019
    #3
  4. Need help ASAP Emergency

    ? Add People to Emergency calls

    You can only make emergency calls while the phone is locked by entering the phone number. If you want your concern to be available, it is best that you send a suggestion through Feedback Hub. In this case, our developers can consider it for the next update.
    To send a feedback on your phone, you can follow the steps below:

    • Go to All Apps, search for the Feedback Hub app.
    • Open the Menu icon at the top left side.
    • Select Feedback, then at the top right side, tap the
      Add
      button (+).
    • Select Suggestion and provide your suggestion and details in the box.
    • Select the right category and then submit.

    If you have any questions, feel free to ask.

    Regards.
     
    Michael Rey, Oct 13, 2019
    #4
Thema:

Need help ASAP Emergency

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