Windows 10: need help diagnostic the freeze error in log collector, file in post

Discus and support need help diagnostic the freeze error in log collector, file in post in Windows 10 BSOD Crashes and Debugging to solve the problem; newly built keep freezing mid gaming no matter the game. please find attached file for crash logs from log collector v2 beta, all i can get from it is... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by neange, May 3, 2019.

  1. NEANGE
    neange Win User

    need help diagnostic the freeze error in log collector, file in post


    newly built keep freezing mid gaming no matter the game.

    please find attached file for crash logs from log collector v2 beta, all i can get from it is error 10016 which is usually harmless, after testing my rig one by one i'm almost certain the reason for those freezes is drivers conflict.

    please help.

    additional info
    [UserBenchmarks: Game 121%, Desk 108%, Work 106%](https://www.userbenchmark.com/UserRun/16289305)



    ||Model|Bench

    :----|:----|:----|

    **CPU**|[Intel Core i7-9700K](https://cpu.userbenchmark.com/Intel-...g/4030)|116.5%

    **GPU**|[Nvidia RTX 2070](https://gpu.userbenchmark.com/Nvidia...g/4029)|136.9%

    **SSD**|[Adata SU650 240GB](https://ssd.userbenchmark.com/SpeedT...ATA-SU650)|92%

    **SSD**|[Adata SU650 960GB](https://ssd.userbenchmark.com/SpeedT...-SU650)|100.8%

    **HDD**|[Seagate Barracuda 7200.14 1TB](https://hdd.userbenchmark.com/Seagat...g/1849)|109.1%

    **RAM**|[Corsair CMR16GX4M2D3200C16 2x8GB](https://ram.userbenchmark.com/SpeedT...-2x8GB)|100.6%

    **MBD**|[MSI MPG Z390 GAMING PLUS (MS-7B51)](https://www.userbenchmark.com/System...-7B51/101681)|

    memtest86+ 5.01 after 8 passes: no error.

    seatools boot file: no error after long generic test for all 3 disks.

    speccy link: http://speccy.piriform.com/results/0...upgDYSMpYmHfVq

    dxdiag link: dxdiag - Pastebin.com

    3dmark results :NVIDIA GeForce RTX 2070 video card benchmark result - Intel Core i7-9700K Processor,Micro-Star International Co., Ltd. MPG Z390 GAMING PLUS (MS-7B51)

    did run hwinfo in the background while testing with 3dmark, gpu and psu looks fine.

    :)
     
    neange, May 3, 2019
    #1
  2. NEANGE
    neange Win User

    need help diagnostic the freeze error in log collector, file in post


    newly built keep freezing mid gaming no matter the game.

    please find attached file for crash logs from log collector v2 beta, all i can get from it is error 10016 which is usually harmless, after testing my rig one by one i'm almost certain the reason for those freezes is drivers conflict.

    please help.

    additional info
    [UserBenchmarks: Game 121%, Desk 108%, Work 106%](MSI MPG Z390 GAMING PLUS (MS-7B51) Performance Results - UserBenchmark)



    ||Model|Bench

    :----|:----|:----|

    **CPU**|[Intel Core i7-9700K](https://cpu.userbenchmark.com/Intel-...g/4030)|116.5%

    **GPU**|[Nvidia RTX 2070](https://gpu.userbenchmark.com/Nvidia...g/4029)|136.9%

    **SSD**|[Adata SU650 240GB](https://ssd.userbenchmark.com/SpeedT...ATA-SU650)|92%

    **SSD**|[Adata SU650 960GB](https://ssd.userbenchmark.com/SpeedT...-SU650)|100.8%

    **HDD**|[Seagate Barracuda 7200.14 1TB](https://hdd.userbenchmark.com/Seagat...g/1849)|109.1%

    **RAM**|[Corsair CMR16GX4M2D3200C16 2x8GB](https://ram.userbenchmark.com/SpeedT...-2x8GB)|100.6%

    **MBD**|[MSI MPG Z390 GAMING PLUS (MS-7B51)](https://www.userbenchmark.com/System...-7B51/101681)|

    memtest86+ 5.01 after 8 passes: no error.

    seatools boot file: no error after long generic test for all 3 disks.

    speccy link: http://speccy.piriform.com/results/0...upgDYSMpYmHfVq

    dxdiag link: dxdiag - Pastebin.com

    3dmark results :NVIDIA GeForce RTX 2070 video card benchmark result - Intel Core i7-9700K Processor,Micro-Star International Co., Ltd. MPG Z390 GAMING PLUS (MS-7B51)

    did run hwinfo in the background while testing with 3dmark, gpu and psu looks fine.
     
    neange, May 3, 2019
    #2
  3. ZTRUKER
    Ztruker Win User
    need help diagnostic the freeze error in log collector, file in post


    Welcome to tenforums @neange. There were no BSODs, no dumps.

    Looking at the files you uploaded, the first thing I noticed is the driver for your Nvidia RTX 2070 is older. I don't know if this is intentional or not.

    You have version 416.94 dated 11/12/2018.
    There is a version 425.31 dated 04/11/2019 available.

    Remove and install latest Nvidia drivers:

    Get the latest driver for your Nvidia card here: NVIDIA Driver Downloads
    Completely uninstall the current Nvidia display drivers using Display Driver Uninstaller (DDU) from WagnardMobile here: Official Download Here. Do this in Safe Mode.

    Then do a custom install of only the Nvidia Graphics and PhysX driver.

    See if that gets rid of the problem.

    Also check/monitor temperatures.

    Test your RAM:
    ===================================================
    Up through DDR3, follow this tutorial: MemTest86+ - Test RAM - Windows 10 Forums
    DDR4, follow this tutorial: MemTest86 v8.1 Free Memory Testing Tool Review

    Both of these are diagnostic tools designed to test Random Access Memory (RAM) for faults. They will verify that:
    • RAM will accept and keep random patterns of data sent to it
    • There are no errors when different parts of memory try to interact
    • There are no conflicts between memory addresses
    They run from bootable media to isolate the RAM from the system, no other components are taken into account during the test.

    *Arrow Run HDTune to
    [/b]
    • check the health,
    • scan for errors, not quick scan but full scan
    • run a benchmark.
    *Arrow Run CrystalDiskInfo Portable and CrystalDiskMark Portable to

    • Check health of drive
    • Check performance of drive

    You can also try the various options available with chkdsk.
     
    Ztruker, May 3, 2019
    #3
  4. TATTY_ONE
    Tatty_One Win User

    need help diagnostic the freeze error in log collector, file in post

    Saves log files ?

    You can either read the files in Windows or my preferred method is.....

    Download CCcleaner from here...........

    CCleaner Professional | Try the world’s most trusted PC cleaner, free!

    You can then run cleaner, you will see the log files listed, then if you right click you can save as a text file and then have a read. You may also get an "error reporting" log listed seperatly.
     
    Tatty_One, May 3, 2019
    #4
Thema:

need help diagnostic the freeze error in log collector, file in post

Loading...

  1. need help diagnostic the freeze error in log collector, file in post - Similar Threads - need help diagnostic

  2. Need Help Logging In

    in Windows 10 Software and Apps
    Need Help Logging In: Im Trying To Log In the Microsoft Store. Every time i click "Sign In". A Rectangle Flashes 1 time. How can i fix this? https://answers.microsoft.com/en-us/windows/forum/all/need-help-logging-in/f5fcbbe5-7a55-4016-91cd-14cf892ae395

  3. Need Help Logging In

    in Microsoft Windows 10 Store
    Need Help Logging In: Im Trying To Log In the Microsoft Store. Every time i click "Sign In". A Rectangle Flashes 1 time. How can i fix this? https://answers.microsoft.com/en-us/windows/forum/all/need-help-logging-in/f5fcbbe5-7a55-4016-91cd-14cf892ae395

  4. Need help logging in

    in Windows Hello & Lockscreen
    Need help logging in: I have a finger print reader. My child tried to log in with the fingerprint reader three times so now it wants a bit locker recovery key. I don't have one. https://answers.microsoft.com/en-us/windows/forum/all/need-help-logging-in/12f7d717-b466-41cc-8466-a5509636b265

  5. The V2 Log collector is triggering my antivirus

    in Windows 10 BSOD Crashes and Debugging
    The V2 Log collector is triggering my antivirus: I'm using Bitdefender. It kept blocking the log collector when I ran it. Eventually, it found a .cab file in my temp files that it did not like, and quarantined it, describing the nature of the threat as "Atc4.Detection". Any thoughts? Update: Attached output of DM Log...

  6. BETA Log Collector is not working

    in Windows 10 BSOD Crashes and Debugging
    BETA Log Collector is not working: I downloaded the files, extracted them and and tried to open the file log-collector.ink as explained in this post: BSOD - Posting Instructions but about 2 seconds after I opened the file it closes itself and I cant interact with it at all. how do i troubleshoot it? 129714

  7. Post-Scam PC Diagnostics

    in AntiVirus, Firewalls and System Security
    Post-Scam PC Diagnostics: I was scammed yesterday evening by scammers claiming to be Microsoft Support Team members. Most likely I lost $1000 in this deal. Now I need the assistance of the legitimate Microsoft Technical Support Team to run diagnostics on my PC to determine the extent of viruses,...

  8. Troubleshooting the BETA log collector (extract > open)

    in Windows 10 Software and Apps
    Troubleshooting the BETA log collector (extract > open): In the BSOD forum there are two log collectors: DM and BETA BSOD - Posting Instructions - Windows 10 Forums In the VIP forum there is a thread for Improving the Log Collection Script. Improving the Log Collection Script There is a new version of the BETA log collector that...

  9. Cannot run DM log Collector Tool

    in Windows 10 BSOD Crashes and Debugging
    Cannot run DM log Collector Tool: Hi I have had a BSOD and want to run the DM Log Collector tool as instructed in the BSOD forum, so I can post on that forum, however when I try to run the tool I get this message "This app can't run on your PC. (see attached Picture) Any ideas what I am doing wrong....

  10. Log Collector Fails

    in Windows 10 BSOD Crashes and Debugging
    Log Collector Fails: Hello! When I run the log collector and press a key when it says to, a command prompt appears but almost instantly disappears as a bunch of lines quickly flash by. After, there is a folder on my desktop called TF debug files but it is full of empty text files. A text file...