Windows 10: Need help with blue screen: NMI_HARDWARE_FAILURE

I bought a new desktop of win 10 a few days ago and has already encountered blue screen twice. The stop code is NMI_HARDWARE_FAILURE. The only thing I have installed as of now is just google chrome. Blue screen happened when I remote into my workplace computer to do my work it's suddenly crashed when I just opened a document folder...


dmp file link

https://1drv.ms/u/s!AmJS-_F6sMlpe6sNVw4NkBOaD9M?e=YY2zkV

:)

 

Blue Screen

Hi,





Blue screens could be caused by problems with your computer’s hardware or with its driver. Still, we
would like to know more about the issue. Please clarify the following:

• Did you get a STOP code?
• Did you install any hardware or driver recently?

For basic troubleshooting steps to resolve blue screen errors, we suggest checking out this
article and simply follow the steps.



Feel free to contact us if you need further help.

 

Blue Screen - intelppm.sys error - need help

Hi,

Thank you for writing to Microsoft Community Forums.

This error occurs when the intelppm.sys file is corrupted, you can try few of the troubleshooting methods below and check.

Method 1: Troubleshoot blue screen errors.

I suggest you to check the article Troubleshoot
blue screen errorsand follow the instruction according to the error you are receiving.

If you still face the issue, try below method.

Method 2: Run Dism command to restore Health.

1. Download Windows 10 ISOwith
   the help of this tool on your desktop.
2. Search for Command Prompt from the start menu.
3. Right Click on the ISO file and open with Windows explorer, it will be mounted as drive.
4. Right click and Run as Administrator.
5. Type in DISM /Online /Cleanup-Image /RestoreHealth /Source:F:\sources\install.wim
   on the command prompt.
6. Where F is the drive path of your Mounted ISO, change accordingly.
7. Hit Enter on the command prompt and let it repair.

If the issue still persists, follow the next method.

Method 3: Run in-place Upgrade.

You can check the article How
to perform an In-place Upgrade with Windows 10 Step-by-Step Guide.

If you need any further help you can reply to this post with more information.

Regards,

Amit Sunar

Microsoft Community –Moderator

 

blue screen issue


after monthes of running system it was fine then on windows 7 it blue screened after looking it over myself and getting advice from local pc shop they suggest upgrading os will fix the issue so I upgraded to win 8.1 and along followed the blue screens now again upgrading after more advice I'm on win 10 and the bluescreens followed as a bad pool error rebooting I have included the requested report please help as spending the $150 the local pc shop wants is my next step