Windows 10: Need help with printing crash issues

Discus and support Need help with printing crash issues in Windows 10 BSOD Crashes and Debugging to solve the problem; Hello,I work in IT for a medium sized healthcare provider. Me and some other users at my company are experiencing an issue where our computers crash... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Sarah_CMI, May 6, 2021.

  1. Sarah_CMI Win User

    Need help with printing crash issues


    Hello,I work in IT for a medium sized healthcare provider. Me and some other users at my company are experiencing an issue where our computers crash when we try to print certain things. I already know this is due to the bugged update that Microsoft released in March https://www.theverge.com/2021/3/11/22326083/windows-10-security-update-bug-printer-crash-kyocera-ricoh-zebra-microsoft. We've had other people experience this issue in the past as well. At first I was uninstalling the bad update to fix this issue, then I started installi

    :)
     
    Sarah_CMI, May 6, 2021
    #1

  2. Printing issues

    Hi,

    Thank you for your interest in Windows 10.


    • How are you trying to print?

    • Have you tried printing from a different application and checked?
    I suggest you to run Hardware and Devices Troubleshooter.
    Follow these steps to run Hardware and Devices troubleshooter:

    • Press Windows key + X and click on
      Control Panel.
    • Select Troubleshooting.
    • Select View all on the top left corner.
    • Click Printer.
    • Follow the on-screen instruction to run the troubleshooter.
    Also, I suggest you to install the latest chipset and printer drivers from manufacturer website and check if it fixes the issue.

    Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.
     
    Giridhar J, May 6, 2021
    #2
  3. Print to PDF missing in Printer List

    Hi William,

    We suggest that you disable and re-enable the Print to PDF feature. Here are the steps:

    • Click on the Start menu and type in Windows Features.
    • Choose Turn Windows features on or off.
    • On the next window, find Microsoft Print to PDF and disable it. Click
      OK to save changes.
    • Restart your PC.
    • Repeat the same steps to re-enable Microsoft Print to PDF.
    If the issue persists, we suggest that you perform the troubleshooting steps suggested on the link below under
    Advanced:

    Fix printer problems

    Regards.
     
    Rolando Vil, May 6, 2021
    #3
  4. x509 Win User

    Need help with printing crash issues

    Word and Excel 2013 now crash when I try to print or edit-Outlook OK

    Trying to print or edit in Office 2013 Word and Excel now causes the program to crash. Outlook works fine.

    the following have not fixed the problem.
    1. Repair install of Office 2013
    2. Uninstall (with Revo Pro) and then full re-install
    3. Uninstall and then reinstall of the HP Laserjet printer drive.

    What is my next step, short of nuking the entire Win installation and starting over (ugh!)???
     
    x509, May 6, 2021
    #4
Thema:

Need help with printing crash issues

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