Windows 10: Need help with trace analyse - system slowing down when mouse pointer

Discus and support Need help with trace analyse - system slowing down when mouse pointer in Windows 10 Performance & Maintenance to solve the problem; Hi, we have a strange problem. It's on Windows Server 2016 but it's also reproducable on "normal" Windows 10. We are running approx 160 Processes on... Discussion in 'Windows 10 Performance & Maintenance' started by Andy P, Aug 10, 2021.

  1. Andy P Win User

    Need help with trace analyse - system slowing down when mouse pointer


    Hi, we have a strange problem. It's on Windows Server 2016 but it's also reproducable on "normal" Windows 10. We are running approx 160 Processes on the system. The total CPU amounts to 10-16%. Now the problem: Everytime the mouse pointer is on the clean desktop (not over icon or any windows) the system is slow as hell. Not just our processes but all other (even a processhacker-window) behaves absolutly slow. If the mouse pointer is over any window or the taskbar - all is well again. I have some talk with Bruce Dawson His Blog but he doesn't have the time (of course) to make an analyse of my ETL-Trace. He suggest to post it online and ask for help. I've made a screenshot of WPA to explain shortly: I have annotated the screenshot so one can see where the mouse is on desktop or window. In the stacks-view one can see that the amount of contextswitches is going down when mouse is over desktop and in the CPU Usage (Sampled) view there are RtlUserThreadStart-Entries exactly for this time but I have no idea where they come from. The first of our processes is the "ProcessController.exe" which starts all the other like "GpioController.exe", "DCIIF_Simulation" or "RouterIF_Simulation.exe" etc. They all communicate with a process called "StatusController.exe", but in the trace they do only heartbeat between these. Bruce told me to find the point where our process is waiting on something, but I can't find a lock or anything similar. I've uploaded a zipped etl-trace if someone accepts the challenge. Zipped ETL-Trace

    :)
     
    Andy P, Aug 10, 2021
    #1

  2. Mouse Pointer

    Hi,

    You can customize your mouse in a variety of ways in Windows. To change how your mouse pointer looks, you can follow the steps below:

    • Right-click on the Start menu, then click Control Panel.
    • Select Mouse, then go to the Pointers tab.
    • Select the pointer you prefer from the drop-down list, click
      Apply > OK.

    If you want to use a pointer that is not on the list, you can download it online. After that, go to Control Panel > Mouse > Pointers tab again, then click
    Browse.

    Update us if it addressed your issue.
     
    Angela Pun, Aug 10, 2021
    #2
  3. Mouse Pointer almost invisible when pressed Win + G in games.

    Hi Isaquede,

    For us to properly isolate the issue with your mouse pointer, we would like to know the following:

    • Were there any changes/updates made on your device?
    • When did the issue begin?
    • Is it happening in all your activities?
    • What troubleshooting steps have you done so far to resolve this?

    In the meantime, we suggest that check these article: Mouse, touchpad, and keyboard problems in Windows
    & How to troubleshoot mouse pointer display issues in Microsoft games, and follow
    the troubleshooting steps to resolve your mouse pointer issue.

    We look forward to your response.
     
    Michael Gall, Aug 10, 2021
    #3
  4. Ian Ser Win User

    Need help with trace analyse - system slowing down when mouse pointer

    The Mouse Pointer (THE OLD ONE?)

    Hi Amir,

    Are you using an external mouse or the touch pad mouse? You can change the way how your mouse pointer looks by following these steps:

    1. Press Windows key on your keyboard, type Change your mouse settings and select the search result.
    2. On the window that would appear, click Additional mouse options.
    3. On the Pointers tab, under Scheme, click
      Windows Default (system scheme)
      on the drop-down menu.

    Let me know if there are improvements.
     
    Ian Ser, Aug 10, 2021
    #4
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Need help with trace analyse - system slowing down when mouse pointer

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