Windows 10: Need help with wired keyboard/mouse shutting off

I had an issue in the past with my usb headset turning off during my workshift from home after about 8 hours a while back and I found where to go to tell Windows to not turn it off. (I hope that made sense.) I know It's not in the normal Settings.


I now have an issue with my wired keyboard/mice shutting off. Can someone please tell me if there is a Windows setting that would shut off the mouse / keyboard after a certain time frame as was for the headset?


Thanks for your assistance!

:)

 

keyboard and mouse not working

Hi Chrystal,

For us to properly isolate the issue with your keyboard and mouse, we would like to know the following:

• Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
• Are you using a wired or wireless keyboard and mouse?
• Have you tried using a different keyboard and mouse? If yes, how was it?
• Have you tried using your keyboard and mouse to another computer? If yes, what is the result?
• To make sure that we have not missed on anything, what troubleshooting steps have you done so far?

As an initial troubleshooting, we suggest that you try updating your keyboard and mouse drivers to resolve the issue. You may also check and follow the troubleshooting steps in this
article.

We look forward to your response.

 

Recommend a keyboard/mouse?

Right now I'm looking to get the Logitech MX3200, but was looking at Microsoft Ergonomics Keyboard 4000. But Could not really find a wireless mouse that stood out. I can do with a wired keyboard, but any suggestions on a good wireless mouse?

What would you guys recommend? MX3200 or Microsoft 4000 + whatever wireless mouse

 

replacing wireless keyboard & mouse w/wired both

Hello,

One of the possible reasons why you are getting this issue is that the device you're trying to install is not compatible with the version of Windows you're currently running. However, we still need to identify
and isolate this issue you're experiencing. Kindly answer the following questions:

• What is the make and model of the wired keyboard and wired mouse you're using?
• Do you get any error messages?
• Have you checked all the keyboard's/mouse plugs to make sure that there are no loose connections?
• What about connecting the mouse and the keyboard to your computer by using a different USB port?

We look forward to your reply.