Windows 10: Need Microsoft to reset my recovery key

Hello, I recently changed the secure boot policy on my computer to boot Linux. I contacted my brother, the original owner of the computer and he said he never installed BitLocker, it installed itself. Apparently I need my BitLocker Recovery Key and I have tried every method to restore this. My account has my computer linked to it, but the BitLocker Recovery Key isn't on there. We never backed up our BitLocker Recovery Key, because we didn't even know it existed or knew much about it. Whenever I booted up my computer, I just clicked "Skip Drive." Now however, it wants my Recovery Key. Resetting it doesn't work either.


Is it possible to contact Microsoft and have them give me a new recovery key?


I am also okay with resetting my computer as long as I can extract important data from my computer. Note that my warranty has expired.

:)

 

Can anyone give me the reset recovery key for windows 10

Hello,

Thank you for contacting Microsoft Community.

A quick question before we proceed:

Are you referring to the Recovery key for BitLocker or the key that needed for resetting Windows Phone?



If you are referring to the Reset Key that is needed for Windows Recovery, then I suggest you to follow the steps below and check if it helps:

• Go to account.microsoft.com/devices.
• Next to the phone you no longer own, click I don't own this phone anymore.
• Select “I’m ready to remove my phone “check box, note the
  recovery key, and then click Remove. The recovery key will display on the page and will also be emailed to you.
• When you're certain that you have your recovery key saved, select “I’ve kept a copy of the recovery key “ check box, and then click Okay.
• Forward the recovery key email to your phone recipient.

Your phone is no longer listed on account.microsoft.com/devices, and you can remove Reset Protection during phone setup using recovery key option.



If you are referring to reset key for BitLocker, then I suggest you to refer to the following Microsoft article.

http://windows.microsoft.com/en-us/windows-10/find-my-bitlocker-recovery-key

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

reset recovery protection key

Hello Paul,

To further assist you, you need to ask the original owner to reset the device and remove it from their account by following the steps below:

• 
  Go to account.microsoft.com/devices.
  
• 
  Next to the phone you no longer own, select Remove phone.
  
• 
  Select the I'm ready to remove my phone check box, note the recovery key, and then select
  Remove. The recovery key will display on the page and will also be emailed to you.
  
• 
  When you're certain that you have your recovery key saved, select the
  I've kept a copy of the recovery key check box, and then select
  Okay.
  
• 
  Forward the recovery key email to your phone recipient.
  

If there was no account that was associated with the device, make sure to check your
Microsoft account.

If the problem still persists, visit the nearest Lumia Care Point Location on your area.

Let us know how it goes.

 

Reset Protection recovery Key

A recovery key may be obtained from account.microsoft.com by removing your phone from account.microsoft.com/devices.

You can find more information on the reset protection process

here.

• Go to
  account.microsoft.com/devices, sign in with the Microsoft Account used on the device at time of reset or recovery.
• click Remove phone.
• When you're certain that you have your recovery key saved, select the
  
  I've kept a copy of the recovery key check box, and then click Okay.
• Use the recovery key during phone set up