Windows 10: Need programs able to diagnose USB issues.

Hello, I've been running into issues with my USB ports, whereby they randomly cause peripherals attached to them to randomly disconnect, and at times, malfunction and become unresponsive until the computer itself is restarted. BIOS flashing / updating USB firmware / event viewer does not solve or reveal the issue.

I was wondering if there are any USB diagnostic tools out there that could help test my problem out. My motherboard is an MSI GD-45 (8D)

submitted by /u/hillmycup22
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:)

 

lost all data on USB deive after scan disk

Hello,

For us to be able to assist you, we suggest that you try to follow the steps provided on the link given below:

• Automatically diagnose and fix Windows USB problems

Update us on the result.

 

Issue with USB ports turning off

Hi Mattx1,

Thank you for posting your question in the Microsoft Community.

1. Does the issue occur with all the USB devices plugged in to the PC?
   
2. Does the issue occur when you plug in the USB device to any of the UISB port on the PC?
   
3. Did you make any changes to the PC prior to this issue?
   

Let us try these steps one by one to check if that makes any difference.

Step 1: Suggest you to run the Hardware and Devices Troubleshooter and check if that helps.

1. From the Settings screen, choose Update & Security.
   
2. Select Troubleshoot. Look for Hardware and Devices Troubleshooter and run it.
   
3. Follow the on-screen direction to complete the process and if required please apply the fix it.
   
4. Once it is done, please reboot the computer and check the status.
   

Step 2: Suggest you to uninstall and reinstall the USB drivers on the PC to check if that helps.

1. Press ‘Windows + R’ keys, type ‘devmgmt.msc’ in run window and press Enter.
   
2. In Device Manager, expand "Universal Serial Bus Controllers".
   
3. Right click a device under "Universal Serial Bus Controllers" and click uninstall.
   
4. Perform same step for other devices. When completed, restart the computer.
   

All USB controllers will reinstall automatically.

Article for Reference.

Automatically diagnose and fix Windows USB problems:
https://support.microsoft.com/en-us/help/17614/automatically-diagnose-and-fix-windows-usb-problems

Hope this helps.

Let us know if you got the help you needed by clicking ‘Yes’ or ‘No’.

Regards,

Srimadhwa B

Microsoft Community-Moderator

 

Programs not working

In post 26 there were steps listed to fix the operating system corruption.
Are you able to follow them?
In post 29 was the suggested dism repair command.