Windows 10: Need some help diagnosing BSODs

Hello!


Posting this question in regards to some issues with my computer I ran into last night. For context, I was about to go to bed and shut down my computer. It gave me an option to "Update and shut down" so I thought might as well. I closed all the apps open on my taskbar, but got a BSOD with the error APC_INDEX_MISMATCH. I rebooted the computer and got the same BSOD after trying again. For a split second, the screen showed that it was shutting down open apps, and Steam was the only one open, despite it not showing in my taskbar prior to shutting down.


I looked at this post and followed the instructions to uploading relevant files. This is the link to the last 3 .dmp files in my Minidump folder. If there's anything else you need to help me with this, let me know! And thanks so much in advance for your time and help. I hope I did this right as this is my first time posting in the forum.


Cheers,

Vivapity

:)

 

Diagnosing BSOD Win10

Hi Mouhy,

For us to isolate your Windows 10 performance issue, we need the following information:

• Were there any changes made on your computer prior to the issue?
• To make sure that we have not missed on anything, what troubleshooting steps have you done so far to resolve this?
  

Normally, this issue happens due to an unexpected shut down or restart. We suggest that you try the troubleshooting steps in this
link.

We look forward to your response.

 

Help with diagnosing BSoD

Hi Gabi,

To better assist you diagnosing this BSOD issue, please send us a screenshot of the 3 minidump files that you shared using Dropbox.

Looking forward for your reply so we can provide the best solution for you.

 

help to remote connect

not sure how to use both programs u 2 suggested, i need more helpful steps thanks