Windows 10: Need to access a deceased family member's computer

Hi,


This year had a family member who died from cancer. I want to access their laptop to clean out the computer, close down any accounts they had and end their email coming in, things like that. Problem is someone tossed out the book that had their passwords including the one to unlock Windows on startup. Is there a way to get into the computer? Thanks.

:)

 

Deceased family member PC

Sorry about your loss.

But we do not work for Microsoft.

This is the Microsoft information, but their email address does not work.

Microsoft does have a process in place for when these sad circumstances happen:

You can learn more about Microsoft's Next of Kin process here.

Occasionally, family members or third parties may need to request email account data in the event of a customer’s death or medical incapacitation. We realize that these may be difficult times for those seeking access to their loved one’s information.
However, the right to privacy and the security of our customers’ data is a fundamental concern to Microsoft. Our users expect Microsoft to keep their information private and secure even in the event of death or incapacitation. Our primary responsibility
is to honor this expectation.

If a third party has a compelling need to access a user’s account and he or she has appropriate legal permission for this access, or have additional questions about access to a deceased or incapacitated user’s account, please send inquiries to
L: msrecord@microsoft.com.

"Microsoft office locations around the world"

https://www.microsoft.com/en-us/worldwide.aspx

Regards.

 

Deceased family member

Hi isaiah799

Please see the page below, for all information Microsoft provides for the Next of Kin of deceased relatives with regards to accessing acccounts

https://support.microsoft.com/en-us/office/acce...

 

broken "family member needs to sign in"

Parental controls stopped working. Family.Microsoft.com has alert: "Your family member needs to sign in to their Windows 10 device AngLaptop2014 for family features to work.

But the "how to fix this" says

• Select Accounts > Family & other people
• Under Your family, select your family member, then select Allow
• Have your family member sign in with their Microsoft account if asked to

And the steps don't apply. The account is already allowed, and there is no option to change that.

Now what???