Windows 10: need to change my family members account from child to wife

i just need help changhingmy wife from child on my family

:)

 

Child account

I did set up a Child account, I did fallow all the steps window ask, the account say that the child is in the family, when I tried to log, give me the message "The Profile Service service Failed The Sign-in. User Profile cannot be loaded".

Answering your questions:

• Did you make any changes to the child account prior to the issue? No, I did not make any changes.
• Since when you are facing this issue? Right from the start. I never got to login.
• Are you able to login with other child accounts on the computer? No

I suggest you to restart the computer once and check if you are able to login to the computer. I did, the same problem, I do not have any problem with my account or my wife.

Thank you for your help.

David.

 

Family member accepted invite to family, but does not show in parent account

Hi,

Thank you for posting your query in Microsoft Community. I understand your concern and will guide you in the right direction.

Have you verified the date of birth you setup for these child accounts?

If you have not setup their date of birth properly on
https://account.live.com/, we suggest you login your children's account and apply the complete details and update the account. After updating the profile information, remove and re-add the child account on the Family Safety
website.

Please follow these steps on how to remove a child and re-add it as a member of your Family Safety program.

To remove a member, follow these steps:
1. Log in to
https://fss.live.com.

2. Click Remove a family member.

3. Select the member you want to remove by selecting the checkbox on the right of each member.

4. Click Remove, confirm it by clicking Remove again.



To add the member again, follow these:

1. Click Add a new child.

2. You will be asked to sign in the member you want to add. Click Sign in at the right side of the option "Does this child has a Windows Live ID?"

3. Sign in using the child account. After entering the child account, it should appear as the member.

Reference:
Keep your kids safer on the PC

Add people to your family group

Hope this helps. Get back to us if the issue persist. We are happy to help.

 

Something went wrong message when my child clicks join family link in the email.

Hello,

Thank you for writing to Microsoft Community Forums.

• Is the Child account a Microsoft account?
  

The issue might be due to the age verification, hence I suggest you to verify the child’s age by logging in with child’s account on
account.microsoft.com/family and verify the age.

I also suggest you to refer the article
Add members to your family group to get more information on adding members to your family account.

Regards,

Noor Azam S

Microsoft Community – Moderator