Windows 10: Need to locate file to reinstall Hello fingerprint scanner

My fingerprint scanner on Hello is not working. I followed the trouble shooting with no results. I was then directed to delete the fingerprint scanner and reinstall from the Microsoft website. Where can I locate the download to reinstall?

:)

 

Fingerprint Scanner Not Working

Hello Gary,



Thank you for posting on Microsoft Community.

To resolve this issue try the following steps:

• 
  Have you updated the driver for the Finger Print scanner? If not, check on the manufacturer’s website (HP).
  
• 
  Check if installing the latest driver of the fingerprint scanner allows you to login using a Microsoft Account?
  

This issue might occur due to driver incompatibility since upgrading to Windows 10.



If you have the raw executable file of the corresponding driver for the validity sensor, I would suggest you to install the downloaded driver file in compatible mode with Windows 7 or 8. Refer to the following steps to do so.

• 
  Right click on the driver, and click on Properties.
  
• 
  Go to the Compatibility tab.
  
• 
  Check the box for Run this program in compatibility mode for:
  
• 
  Select Windows 7 in the list of Operating systems.
  
• 
  Click OK.
  
• 
  Double-click the driver file to install the driver and follow the onscreen instructions.
  
• 
  Reboot your computer.
  

Hope the above steps help.



Thank you.

 

Windows Hello Fingerprint not working

This is still not working after doing all those steps, please help after the Windows update it stopped working and it says the following : we couldn't find a fingerprint scanner compatible with windows hello fingerprint.

After taking all the steps you suggested on here it says i have the latest update.

 

Hello fingerprint scanner

Hardware is Dell Latitude E653 with the built-in Broadcom fingerprint scanner. Windows 10 just upgraded put in the current Dell drivers, nothing in Device Manager showing an issue. Went to put in a fingerprint so login would be by fingerprint instead of
typing password. Hello never seems to register my fingerprint. I have sat there swiping for up to 5 minutes and it just keeps saying to keep swiping. Are there any trouble shooting steps I can try? I have run the hardware trouble shooter. It claimed to have
fixed something but it never said what.