Windows 10: Need to reset computer that has bitlocker (TPM) activated

Discus and support Need to reset computer that has bitlocker (TPM) activated in Windows 10 Installation and Upgrade to solve the problem; We have a computer with Bitlocker (TPM) on it and I use Sophos to track the recovery key. Each time you use the recovery key it resets the key and... Discussion in 'Windows 10 Installation and Upgrade' started by chocaholic, Jul 2, 2018.

  1. CHOCAHOLIC
    chocaholic Win User

    Need to reset computer that has bitlocker (TPM) activated


    We have a computer with Bitlocker (TPM) on it and I use Sophos to track the recovery key. Each time you use the recovery key it resets the key and tells Sophos the new key. We don't have the windows password to log on so we cannot change the boot pin and I need to do a computer reset which will wipe out Sophos as it does a factory reset basically. How do I get the recovery key once the computer has been reset? Will the reset turn off Bitlocker? I am worried that we will lose total access to the PC.

    :)
     
    chocaholic, Jul 2, 2018
    #1
  2. ERNIE SAN
    Ernie San Win User

    Bitlocker

    Hello Nandana,

    To enable BitLocker on your computer, you follow the steps below:

    • Sign in to your Windows account with an administrator access.
    • Press the Windows key.
    • Type and enter BitLocker.
    • Click Turn on BitLocker.
    • If the system is asking to sing in to administrator access, please do so.
    For additional information about BitLocker, we suggest that you check the frequently ask question on this
    link. The link provided applies to Windows 8.1 to higher version.

    If you have other concerns, don't hesitate to reach us.
     
    Ernie San, Jul 2, 2018
    #2
  3. PAOLA GAR
    Paola Gar Win User
    Need to turn off Bitlocker to install Windows 10

    Hi,

    We suggest doing the following steps again to resolve the issue. To complete the procedure, make sure that you have the following information:

    • You must be able to provide administrative credentials.
    • The drive must be BitLocker-protected.
    To suspend BitLocker Drive Encryption on an operating system drive, please follow the steps below:

    • Click Start, click Control Panel, click
      System and Security, and then click BitLocker Drive Encryption.
    • Click Suspend Protection for the operating system drive.
    • A message is displayed, informing you that your data will not be protected while BitLocker is suspended and asking if you want to suspend BitLocker Drive Encryption.
    • Click Yes to continue and suspend BitLocker on the drive.

    Let us know how it goes.
     
    Paola Gar, Jul 2, 2018
    #3
  4. ASWIN_ANAND
    Aswin_Anand Win User

    Need to reset computer that has bitlocker (TPM) activated

    BitLocker Encrypted Hard Drive to MAC

    Hi,



    Thank you for posting your query in Microsoft Community. I regret the inconvenience caused to you. Let me help you.



    I suggest you to perform below mentioned steps to disable BitLocker.

    To disable BitLocker I would suggest you try the following steps and see if it helps.


    • Press Windows key + X and click on
      Control Panel.

    • Change View by from Category
      to Large Icons/Small Icons.

    • Click on BitLocker Drive Encryption and click on
      Turn BitLocker Off.

    • Follow on screen instructions. Click on Decrypt the Drive
      when the message appears.
    I would suggest you click on the link below and refer the following article.

    Scenario 12: Turning Off BitLocker Drive Encryption (Windows 7)

    Scenario 12: Turning Off BitLocker Drive Encryption (Windows 7)

    (You can refer the steps in the above link as they are applicable for Windows 10 as well)



    Check if it helps.



    I hope the information helps. Please keep us posted on the issue. We will be happy to assist you accordingly.

    Thank you.
     
    Aswin_Anand, Jul 2, 2018
    #4
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Need to reset computer that has bitlocker (TPM) activated

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