Windows 10: Needs help troubleshooing Webcam/Sound issues

Discus and support Needs help troubleshooing Webcam/Sound issues in Windows 10 Support to solve the problem; Brand new System MSI X470 Gaming Pro Carbon, Win 10 64 bit, AMD RYZEN 7 2700 8-Core 3.2 GHz, 32 GB ram , NVIDIA GeForce GTX 1080TI when i slapped... Discussion in 'Windows 10 Support' started by Raven2099, Feb 8, 2019.

  1. Raven2099 Win User

    Needs help troubleshooing Webcam/Sound issues


    Brand new System
    MSI X470 Gaming Pro Carbon, Win 10 64 bit, AMD RYZEN 7 2700 8-Core 3.2 GHz, 32 GB ram , NVIDIA GeForce GTX 1080TI

    when i slapped everything together and formatted it mic worked fine, sound worked fine
    webcams all worked fine

    Now 2 days later none of these work.... any ideas?

    so far tried uninstalling reinstalingand updaying drivers and soft...
    trued moving to different usbports

    trouble shoot option for webcam said it was plugged in a usb3.0 i confirmed it was in the usb 2.0 and it keeps saying it's in the usb 3.o

    i am so lost

    :)
     
    Raven2099, Feb 8, 2019
    #1

  2. webcam issue

    Hi,

    Thank you for posting on Microsoft Community. I understand the inconvenience you are facing. I will certainly help you with this.

    The information which you have provided is not enough for us to determine the issue. Please provide us more information.

    • What exact error message do you receive while using Webcam?
    • Does this issue persist while using specific app/program or does it persist with all app using Webcam?




    Method 1:

    I suggest you to run the Hardware and Devices
    troubleshooter and check if it helps.

    • Type troubleshooting in the search bar.
    • Select Troubleshooting.
    • Select View all on the top left corner.
    • Click on Hardware and Devices.
    • Follow the on-screen instructions to run the troubleshooter.
    • Check if issue persists.




    Method 2:

    If issue persist, I suggest you to try installing Webcam drivers in compatibility mode. Compatibility mode runs the program using settings from a previous version of Windows. Follow these steps to install the drivers in compatibility mode and check
    if that helps.

    • Download the Webcam drivers from the manufacturer’s website.
    • Right-click on the driver setup file and click on ‘Properties’.
    • Click on the ‘Compatibility’ tab and check the box
      ‘Run this program in compatibility mode for’
      and select Windows 8/8.1 operating system from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the issue persists.
    Hope this information is helpful. Do reply if you need further assistance, we will be happy to help you.

    Thank you.
     
    Parth P Patel, Feb 8, 2019
    #2
  3. Reiten Win User
    Webcam driver issues


    A bit of pretext to explain the events that led up to the current problem:
    A friend of mine asked me to look at his PC(Win10), which had a BSOD problem. After a short conversation and some checking around I figured out the problem. He had tried to install Avast antivirus and failed(avast got stuck in some kind of half installed state - some of the services where started on start-up) . I'm guessing that the already installed Kaspersky antivirus, had something to do with the Avast installation failing. To fix it, I went to safe mode, killed the avast processes and uninstalled it. That took care of the BSOD.

    A few days later my friend called saying that his PC can't connect to the internet. After some standard troubleshooting nothing helped so I went over and it turns out that the network adapter and sound card had driver issues. Well no problem got the drivers from the manufacturers sites and everything worked. Also to note that I checked and the webcam was working at this point.

    After about 2 weeks he calls again and says that the webcam is not working. So I connected with teamviewer and checked, turns out the webcam has driver issues. The problem is that the manufacturer does not provide any drivers I could use. Another thing to note is that the microphone on the webcam is working.

    The used webcam is: DEFENDER C-090 Black
    I have already confirmed that:
    • the webcam is ok - connected it to another PC works perfectly;
    • it's not a general Win10 issue - connected it to another Win10 PC found the drivers and works ok(no driver issue);
    • connected another webcam to the PC - same issue, can't find drivers;
    • there are no viruses(according to Kaspersky) and no maleware(according to MWB)

    Does anyone have any suggestions, where the problem could be? I don't really want to do a Win10 reset if I can avoid it.
    Thank you for any help you can provide.
     
    Reiten, Feb 8, 2019
    #3
  4. Needs help troubleshooing Webcam/Sound issues

    Webcam not work at all, Code 43, Could no migrate bla bla, tried 2 webcam, same issue

    Hi Guillaume,

    Welcome to Microsoft Community and we appreciate your interest in Windows 10.

    Let me help you to fix the issue.

    The issue you are facing could be due to the Webcam driver is being outdated. Let’s try simple steps and check if this helps.
    I suggest you to update the webcam driver manually and check if it helps. Follow the below steps.


    • Press Windows key + X and click on
      Device manager
      .

    • Locate for Imaging devices and expand it.

    • Right click on the device driver and click on
      update.
    If the issue still persist I would recommend you to go to the webcam manufacturer website and download the latest updated driver and install the same.

    http://support.logitech.com/product/hd-pro-webcam-c920

    For the error code 10, follow the above steps and try updating the controller device driver and check.

    Hope this helps. If you need further assistance with Windows, let us know and will be glad to help.
     
    Billion Debbarma, Feb 8, 2019
    #4
Thema:

Needs help troubleshooing Webcam/Sound issues

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