Windows 10: Netflix app black screen

When selectin user on netflix windows 10 app, one user gets black screen bug loads for a second and then nothing but black screen. Selecting any other user will work just fine.


On browser that user works just fine.


Any ideas?


:)

 

Netflix

Hi Marshall3,

There could be a number of factors as to why you are having issues launching the Netflix app. This could be caused by a software conflict or due to an issue with the application itself.

I suggest that you reset your Netflix application by following the steps provided below:

• Go to Settings > Apps > Apps & Features.
  
• Click the Netflix app from the list and then choose Advanced options.
  
• Click Reset.

If the issue persists, you can consider uninstalling and reinstalling the device. To uninstall, follow these steps:

• Go to Settings > Apps > Apps & Features.
  
• Click the Netflix app from the list and then choose Uninstall.

Let us know how it goes and we'll assist you further if needed.

 

Netflix and Windows 10 .

Hi Nishkaam,

There's a possibility that the firewall or antivirus software on your computer is blocking the access to Netflix, we suggest disabling it first before connecting to Netflix. Follow these steps:

• Close the Netflix app.
• Turn off the firewall and antivirus software on your computer.
• Now, launch the Netflix app.
• Once it's connected to Netflix, turn back on the firewall and antivirus software on your computer.
• You should be able to access Netflix now.

Let us know if you need further help.

Regards.

 

Windows 10 Netflix App

Hi Brennan,

To help you regarding with the issue on displaying Netflix app on 2nd monitor (TV), kindly give us details on the following:

• Is this issue isolated to Netflix app?
• Did you make any changes before the issue started?

In the meantime, you can try these steps:

• Press Windows + P.
• A side window pane should appear on your PC screen saying Project.
  
• Select Duplicate from the list.
• Then check if Netflix will now play video on the 2nd screen (TV).

We look forward to your response.