Windows 10: Netflix App Won't run in Windows 10 Home

Discus and support Netflix App Won't run in Windows 10 Home in Windows 10 Software and Apps to solve the problem; Faulting application name: Netflix.exe, version: 2.12.0.10, time stamp: 0x55a5b62e Faulting module name: twinapi.appcore.dll, version:... Discussion in 'Windows 10 Software and Apps' started by Teflon, Aug 3, 2015.

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  1. FORMULA409
    formula409 Win User

    Netflix App Won't run in Windows 10 Home


    Faulting application name: Netflix.exe, version: 2.12.0.10, time stamp: 0x55a5b62e
    Faulting module name: twinapi.appcore.dll, version: 10.0.10240.16397, time stamp: 0x55af1390
    Exception code: 0xc000027b
    Fault offset: 0x000000000006687f
    Faulting process id: 0x132c
    Faulting application start time: 0x01d0cf9098a6c4a9
    Faulting application path: C:\Program Files\WindowsApps\4DF9E0F8.Netflix_2.12.0.10_x64__mcm4njqhnhss8\Netflix.exe
    Faulting module path: C:\Windows\System32\twinapi.appcore.dll
    Report Id: 476fde94-a24d-40a7-8d72-42ae92671c5d
    Faulting package full name: 4DF9E0F8.Netflix_2.12.0.10_x64__mcm4njqhnhss8
    Faulting package-relative application ID: App
     
    formula409, Aug 4, 2015
    #16
  2. BROKENWINDOWS
    brokenwindows Win User

    I'm now able to use the Netflix app. I believe it started working after I installed Silverlight.

    Now I face another problem: My laptop is connected to a TV/Receiver via HDMI, and I only get the Netflix audio, not the video, when using the TV. The laptop display shows the video fine. If I use both displays at the same time (extended desktop) and stretch the Netflix window across the screens, the laptop displays its share of the video while the TV displays only black in its part of the window. So there seems to be a graphics driver issue. When using the TV as the only monitor, I also get this error after a while: Netflix Error W8157-C00D717F. I've tried resetting the driver without success.

    I have an ASUS N56VZ laptop with Intel HD Graphics 4000 and Nvidia GeForce GT650M, both with updated drivers.
     
    brokenwindows, Aug 5, 2015
    #17
  3. ASTALDO711
    Astaldo711 Win User
    Mine wasn't working either but after the latest Windows update, it seems to be working.
     
    Astaldo711, Aug 5, 2015
    #18
  4. ANTHONY2690
    Anthony2690 Win User

    Netflix App Won't run in Windows 10 Home

    I can confirm too that after the latest updates the problem has been fixed and Netflix is working again *Biggrin. I guess the folks at Microsoft were on top of it, the problem got fixed the next day. Kudos Microsoft!
     
    Anthony2690, Aug 5, 2015
    #19
  5. ANTHONY2690
    Anthony2690 Win User
    Have you tried taking the receiver out of the equation and just connecting directly to the tv? I have a similar setup (going from pc to receiver to tv) and Im able to see video at the same time when using clone desktop. I will try extended desktop and let you know if I have the same issue.
     
    Anthony2690, Aug 5, 2015
    #20
  6. TEFLON
    Teflon Win User
    Yup - also works for me now as well. Full marks to MS for sorting the issue. One daft question though - I made Netflix run full screen, and then couldn't find a way to exit the app other than Alt f4. Anyone the the correct approach?

    Cliff
     
    Teflon, Aug 5, 2015
    #21
  7. MRMATTEASTWOOD
    mrmatteastwood Win User
    The top panel will drop down when you move the mouse cursor to the top of the screen. On it, you'll find a bunch of buttons, including the full screen button. Threw me off for a bit there, too! Netflix App Won't run in Windows 10 Home :)
     
    mrmatteastwood, Aug 5, 2015
    #22
  8. TEFLON
    Teflon Win User

    Netflix App Won't run in Windows 10 Home

    You're quite right! Thanks for that. *Thumbs

    Cliff
     
    Teflon, Aug 5, 2015
    #23
  9. MCQUICKER
    mcquicker Win User
    Now this is very strange. I was about to write that it's not only Netflix, but Hulu and a few others... mind you, I have FireFox opened... because I had been unable to install those apps, and Discovery Channel as well, and they failed.

    Suddenly, I start writing this reply, go back and check on the Netflix and Hulu apps just to make sure they don't work, but to my surprise, they do.

    Could the fact that I had my browser opened as I installed the apps have something to do with the apps coming to life?

    Hope that someone tries to duplicate this.

    Many thanks.
    Peter

     
    mcquicker, Aug 9, 2015
    #24
  10. ICKUS454
    ickus454 Win User
    Try loading the GOM player and starting a video then launching Netflix. I suspect the GOM configs improve the graphics driver to some extent. I am running the amd 6000 series drivers on my aspire one laptop and have seen promising result on at lest two of my computers.
     
    ickus454, Aug 23, 2015
    #25
  11. MCNULTY11
    mcnulty11 Win User
    I chatted with Netflix this morning. There is a resolution. The issue has to do with Silverlight. Support tech at Netflix sent me instructions to remove Silverlight and install the Netflix solution.
     
    mcnulty11, Sep 16, 2015
    #26
  12. KELSAOR
    KelSaor Win User
    Oh you tease..... what was the solution?

    I have uptodate Win10, netflix app will play for a few minutes then I get a system configuration error, when I spoke to Netlfix support they dont know about any solution.
     
    KelSaor, Sep 17, 2015
    #27
  13. KELSAOR
    KelSaor Win User

    Netflix App Won't run in Windows 10 Home

    I removed silverlight, started a video.... contacted netflix support in preparation for it crashing, however the app seems to be working fine now, with no changes.. just removing silverlight was enough.
     
    KelSaor, Sep 17, 2015
    #28
  14. KLASLETT
    klaslett Win User
    When the app is loading click (as quick as you can) the login button at the top right of the window, this should allow you to enter your login information and enter your account. You should now be able to enjoy the Netflix app.... Worked for me on 3 different machines--
     
    klaslett, Sep 18, 2015
    #29
  15. KELSAOR
    KelSaor Win User
    Well that worked for less than a day, not working again. Contacted Netflix support again, they have no workaround for this problem.
     
    KelSaor, Sep 19, 2015
    #30
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