Windows 10: Network adapter disconnects randomly, no system event triggered

System is built about a year and 3 months ago with Windows 10 Pro installed. Randomly, the onboard network adapter would disconnect / fail and if I try to [Restart], it would hang on the [Restart ...] screen.

I have to Power Down the system completely, and it would be fine once rebooted. Then, it may run for days without issue (or for an hour), then, the adapter would disconnect / fail randomly. I've bought an external USB NIC to see if it would resolve the issue, but same thing happens to the external USB NIC. If I try to reconnect CAT5 to the onboard NIC, the onboard NIC adapter would fail instantly too.

I've been living with the issue for months now... it has all the latest updates from Windows installed; all hardware drivers updated.

I will be reinstalling windows fresh tomorrow to see if the problem goes away, but I'm wondering if it could be a hardware issue. The system is wonky and some USB ports SOMETIMES don't work properly (I sometimes have to reattach peripheral to other ports for it to start working).

I guess question is if anyone else ever experienced this? Is there some kind of troubleshooting steps I can go thru?

submitted by /u/chung2k6
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:)

 

WiFi randomly disconnecting

Good day,

I have had this new desktop computer for 2 weeks. Ever since I assembled it, I have been experiencing random WiFi disconnections with a frequency of about 2 disconnections per day. After this happens, I must manually reconnect to the WiFi network.

I have a laptop, an iPhone and an iPad in my home network, and none of them experience this weird WiFi outage; it only happens to the desktop computer. Whenever I get disconnected, the only clue I get is an event 6062 "Lso was triggered" in the systems event viewer.

My motherboard is a X570 I Aorus Pro Wifi. The chipset driver together with the WiFi adapter driver and the LAN driver were installed after a fresh install of Windows 10 v1903. The drivers are up to date, and Windows 10 is up to date.

Any idea on what the problem is?

 

randomly disconnecting from WiFi no matter what I try

Thank you for the prompt response.

You can find the make and model information of your PC through System
Information.

• Click the Start button.
• Type System Information and then press
  Enter.
• Go to System Summary.

If the issue still continues even after doing all the troubleshooting steps you tried, we advise rolling back the network adapter driver to its previous version. It is possible that the latest version of the network adapter driver
is not completely compatible with your hardware components and is causing the Internet connection to randomly disconnect. Follow the steps outlined in this

article on how to roll back the network adapter driver. We also recommend following the other troubleshooting steps found at the same link.

We'll be waiting for your response.

 

network adapters

Hi, Michael.



Thank you for posting your query in Microsoft Community.

As per my understanding, you may be facing an issue with your driver updates.

I suggest that you perform the steps mentioned below and check if it helps you resolve your issue.



Method 1: Network troubleshooting

• • • On the search bar type “Troubleshooting”
    • Click on “Network and Internet”
    • Click on “Network Adapter” and run the troubleshooter.

Method 2: Download and install the latest firmware updates for the Network adapter

Follow these steps to un-install the drivers:

• On the search bar type “ Device Manager”
• On the left pane locate “Network Adapter” and expand by clicking on it
• Right on the “ Network driver” option and click “Uninstall’
• Download the latest Wireless network adapter driver setup file from the manufacturer’s website and install it.

Your reply is very important for us to ensure a proper resolution. Please get back to us with the above information in order to assist you accordingly.

For further assistance, you can post your query in Microsoft Community