Windows 10: Network adapter shows device not connected in Device Manager

I'm setting up a new SURFACE Pro 7 to replace my Pro 4. New machine won't connect to the Internet via my home wi-fi. Device manager lists the adapter and says the driver is current. However, the General tab says "Currently. this hardware device is not connected to the computer Code 45." It advises to reconnect this hardware to the computer. No information on how this is to be done. Tried all kinds of troubleshooting steps to no avail. HELP!!!!

:)

 

Network adapters show up in device manager but not network connections

Hi Benxas,

Thank you for posting in Microsoft Community.

1) Are you connect to Wired/Wireless network?

If you are connected to wireless network the I suggest you to refer to the Microsoft article and check if it helps.

https://support.microsoft.com/en-us/kb/3084164

If you are Connected to wired connection, then I suggest you to follow the below steps and check if it helps.

• Right-click the Start icon and select Device Manager.
• Expand Network adapters, right-click your Broadcom adapter, and select
  Properties.
• In the Driver tab, click Driver Details.
• Under Driver files, if the path listed ends with either k57nd60a.sys or k57nd60x.sys, or a variant of this file name, then please continue with the solution provided below.
  If it does not match these file names, the proposed workaround is not likely to resolve your issue.
  Please post the make and model of your PC, along with the driver file name, and the Driver Date and Driver Version listed in the Driver tab, along with an explanation of the symptom you are experiencing.
  
  If the name of your Broadcom driver matches k57nd60a.sys or k57nd60x.sys, to resolve your problem:
• Return to the Device Manager.
  
• Expand Network adapters, right-click your Broadcom adapter, and select
  Properties.
• In the Advanced tab, look for and select the property, “Receive Side Scaling”.
  Set it to Disabled, and click OK.
  
• You may need to reboot your computer.

Please reply to us with the status of the issue.

Thanks.

 

No hardware listed in Device manager?

I don't konw whathappend but in Device manager and in my Network connections there is nothing where there used to be a Modem listed and all my hardware in Device Manager. What happend and how do I fix this?

 

Wireless adapter not found in Device Manager

I ran the Lenovo Solution Center. Network Adapter was not listed in the hardware scanned. Not sure if there is a separate listing for that normally or not.

Ever since I ran a power cycle the adapter has not appeared in the Device Manager.

Does anyone believe removing the adapter and putting it back would solve the issue? I would rather not open my computer if there is little chance of it solving the issue. I am a complete novice doing this.

Not sure if this is relevant but in my Network Adapter in Device Manager there was "Microsoft Kernel Debug Network Adapter". It has since disappeared.