Windows 10: Network Adapter

Hi, my laptop has Qualcomm Atheros QCA9377 Wireless Network Adapter. According to Command prompt my laptop shows: Radio types supported : 802.11b 802.11a 802.11g 802.11n 802.11ac. Therefore my pc supports 5ghz and in device manage network adapter properties i selected Preferred Band 5ghz but still it doesn't connect to 5ghz...My other devices connect to it...My router has no problems. Please help.

:)

 

network adapters

Hi, Michael.



Thank you for posting your query in Microsoft Community.

As per my understanding, you may be facing an issue with your driver updates.

I suggest that you perform the steps mentioned below and check if it helps you resolve your issue.



Method 1: Network troubleshooting

• • • On the search bar type “Troubleshooting”
    • Click on “Network and Internet”
    • Click on “Network Adapter” and run the troubleshooter.

Method 2: Download and install the latest firmware updates for the Network adapter

Follow these steps to un-install the drivers:

• On the search bar type “ Device Manager”
• On the left pane locate “Network Adapter” and expand by clicking on it
• Right on the “ Network driver” option and click “Uninstall’
• Download the latest Wireless network adapter driver setup file from the manufacturer’s website and install it.

Your reply is very important for us to ensure a proper resolution. Please get back to us with the above information in order to assist you accordingly.

For further assistance, you can post your query in Microsoft Community

 

Issues with network adapters

Hi Alfonso,

To resolve this issue, we suggest that you run the Network troubleshooter when you switch from WiFi to Ethernet connection. The Network troubleshooter can help diagnose and fix common connection problems including clearing the network cache to obtain a new
IP from the new network. Kindly follow the steps below:

• In the search box on the taskbar, type Identify and repair network problems, and then select
  Identify and repair network problems from the list of results.
• Follow the steps in the troubleshooter and see if that fixes the problem.

If the issue persists, kindly try the troubleshooting steps on the following link:

Fix network connection issues in Windows 10.

We recommend that you try the steps on the Update the network adapter driver,
Run the Network troubleshooter followed by networking commands, and Use network reset to reinstall network devices sections.

Let us know how it goes for us to assist you further.

 

Install a driver for your network adapter

Go to the list of network adapters in the control panel, turn of the lan and turn it on again. See if that helps.