Windows 10: Network adaptor problem

Hello all,

Need help with something please.

The basics- new Asus x509ua machine from January. Sometimes the network adapter is not found by the computer.

This has been happening on and off since I bought the machine. It happened two or three times back in Feb/Mar and just now happened again. The network adapter is not discoverable or found by the computer so I have no internet options. I've been through steps previously of downloading and installing drivers and some other things so have a bit of experience with it. Also sometimes I just fixed itself, where the problem was there and I couldn't solve it, then turned the computer on after two days and the adapter was there. This time there's a different problem.

Turned computer on today, no internet options. Go to device manager, network adapters, the list only shows the 8 WAN miniports, so I click show hidden devices and get the full list including the QualcommAtheros adapter.

I right click on it and uninstalled it, but now I don't know how to reinstall it because I can't see it. I'm hoping it will just magically reappear like it has in the past as I don't know what else to do. This has happened at a really bad time as I'm working from home and need to use the computer.

Would anyone know what I should do? Any help would be much appreciated. Thanks!

:)

 

Network adaptor

I won't click Me Too because not sure it's identical.

NB: apparently for some problems going to Network Adaptor in Device Mgr and doing UnInstall is step 1.

Reboot re-installs it auto-magically. Which is step 2.

Alas, I ended up with Driver up to date, Adaptor working fine, but
"Missing Protocol" which halts cable network

So no LAN.

 

Internet and Network problems

Hi,

Thank you for updating us on the issue.

This issue may occur due to the outdated network adaptor driver. Try the below steps and check if it helps.

Method 1.

I would suggest you to run Network troubleshooter, it will automatically troubleshoot the network problem and check. If it helps.

• Press Windows + X keys on the keyboard and select Control Panel.
• Type Troubleshooting in the search bar on the Control Panel.
• Click on View all on the left navigation pane.
• Click on Network troubleshooter.
• Click on Advanced on the Network troubleshooter dialog box and click on Run as administrator (Enter the credentials if required).
• Click on Next and follow onscreen instruction complete the Network troubleshooter.

If the issue still persist try the below provided information.

Method 2.

I would suggest you to update network adaptor driver. Follow the below steps:

• Press Windows key + X and click on Device manager.
• Locate for Network adaptor and expand it.
• Right click on the adaptor device and click on
  update.

Hope this helps. If you need further assistance with Windows, let us know and will be glad to help.

 

Network adaptor

Hi,

Welcome to Microsoft Community and thank you for your interest in Windows 10.

You may follow the steps provided below and check if it helps to resolve the issue

Windows has a built-in troubleshooter to check and fix issues with Internet connection. I would suggest you to run this troubleshooter to check if the issue is with your internet.

Refer these steps:

• Press Windows key +X, select Control panel
• Change the view by option on the top right to Large icons
• Click on troubleshooting and click on the view all option on the left panel
• Run the Internet Connection troubleshooter

Method 2: Try updating the latest Network Adapter drivers from the manufacturer's website and check if the issue persists.

• 
  Follow the steps to update the Network Adapter drivers:
  
• 
  Press Windows key + X key and click Device Manager.
  
• 
  Expand Network Adapter.
  
• 
  Right-click on the Ethernet and click on Update driver software.
  
• 
  Restart the computer and check.
  

For games I suggest you to disable the proxy settings and then try to download the games.

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.