Windows 10: Network and Internet menu crashes

The Network and Internet menu crashes whenever clicked on from Settings > Network and Internet. Also I am unable to connect to the internet via Ethernet. The network cable shows signs of connection on the actual motherboard with a flashing orange light however there is no internet access. I have access from other pcs and mobile devices to the internet so I have ruled out any issues with my router. Also the icon on the bottom right has also disappeared and I am unable to turn it back on.

:)

 

Set Broadband Internet Connection Network Configuration

Hi,

Upon analyzing the details you have provided, kindly run the
Network and Internet Troubleshooter
and check if there's any changes. To run the
troubleshooter,
follow these steps:

• 
  On the search bar, type
  Troubleshooting.
  
• 
  Choose
  Network and Internet.
  
• 
  Run the following
  Troubleshooter:
  
  • 
    Internet Connections.
    
  • 
    Network Adapter.
    
  • 
    Incoming Connections.
    

If the issue persists, we suggest that you try to
renew
your
IP address. To do this, follow these steps:

• 
  Open
  Command Prompt
  as
  Administrator.
  
• 
  Type the following command:
  
  • 
    Ipconfig/release
    and hit
    Enter.
    
  • 
    Ipconfig/renew
    and hit
    Enter.
    
  • 
    Exit.
    

Let us know how it goes.

Regards.

 

the calling would crash the whole internet connect

Hi,

I would like to ask more information regarding the issue to better assist you:

1. What changes have been made on the computer before this issue start?
2. When you say crash, does it disconnect the computer from the internet or the whole system crashes?
3. Does it have an error message?
4. It is possible that an antivirus or malware-prevention software might prevent you from getting connected so with that, do you have a third-party antivirus or malware protection program installed in the computer?

In the meantime, I suggest that you run the Network troubleshooter to isolate the issue. Here's how:

1. In the search box on the taskbar, type Network troubleshooter, and then select
   Identify and repair network problems from the list of results.
2. Follow the steps in the troubleshooter and see if that fixes the problem.

You can also perform the troubleshooting steps in this article to determine the root cause of the problem.

Let us know the outcome.

Regards.

 

Bluetooth - Internet Crash

Hi Mike,

Upon analyzing the details you have provided, there are a lot of possibilities why this issue has occurred. To isolate
this matter, we have some questions for you:

• 
  When did the issue start?
  
• 
  Were there any changes made before the issue occur?
  
• 
  Have you tried running the
  Network and Internet Troubleshooter
  and
  Hardware and Devices Troubleshooter?
  
• 
  Have you checked if your
  drivers are updated?
  
• 
  Aside from what you have mentioned, what other troubleshooting steps have you done so far?
  

We suggest that you perform these
methods of troubleshooting steps
and check if there's any changes:

Method 1: Run the Network and Internet Troubleshooter and Hardware and Devices Troubleshooter.

To run the
Troubleshooter, follow these steps:

• 
  On the search bar, type
  Troubleshooting
  and hit
  Enter.
  
• 
  Choose
  Network and Internet
  and
  Hardware and Sound.
  
• 
  Run
  the following
  Network and Internet Troubleshooter:
  
  • 
    Internet Connections
    
  • 
    Network Adapter.
    
  • 
    Incoming Connections.
    

For Hardware and Sound Troubleshooter:

• 
  Hardware and Devices
  

Method 2: Update your drivers.

To know how to update your drivers, click
here.

Method 3:
Run SFC Scan.  

To run an
SFC scan, follow these steps:  

• 
  Run
  Command Prompt as Administrator.  
  
• 
  Type
  sfc /scannow
  and hit
  Enter.   
  

Method 4:
Run DISM Tool.  

To run
DISM Tool, follow these steps:

• 
  Run
  Command Prompt as Administrator.  
  
• 
  Type the following command:  
  
  • 
    DISM.exe /Online /Cleanup-image /scanhealth  
    
  • 
    DISM.exe /Online /Cleanup-image /Restorehealth  
    

NOTE:
This might take a while to finish scanning.
Do not cancel. 

Method 5: Clean Boot.

To perform a
Clean Boot, click
here.

Note:
Reset the computer back to
Normal Mode
once you are done with the troubleshooting by following the section
"How to reset the computer to start normally after clean boot troubleshooting"
from the same article.

Let us know how it goes.

Regards.