Windows 10: Network card not showing

Dell XPS 8700. Win 10 Home.

My Dell came with a Realtek 8111E Network Card which was working fine. After a thunderstorm, I returned home and my Uverse Modem/Router was damaged and had to be replaced. Unfortunately, the ethernet on the computer is non functional and I'm forced to use the Dell's wireless in the meantime.

I removed the Realtek device ( as recommended) through device manager and rebooted expecting that the hardware would be detected and re-installed, but it wasn't. Now the device is missing from the Network category completely and I can't install drivers for it, which I also tried to do.

The network card is active in the Bios.

Please advise.

:)

 

Network card not showing

Hi,



Thank you for contacting Microsoft Community.



In order to help you better, could you please confirm a couple of things

• 
  Are you using router?
  
• 
  Are you getting any error message?
  
  
  

Is you are using router then I suggest you to reset the router and check if the issue persist.

Also I suggest you to update the Network Adapter driver. Here is the steps:

• 
  Press Windows+X key on your desktop and select
  Device Manager.
  
• 
  Locate Network drivers, expand, right click and click
  on Update.
  
  Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.
  
  
  

 

Laptop won't show list of available networks

We suggest checking the list of available Wi-Fi networks on your laptop.

Please follow these steps:

• Click the Windows logo.
• Go to Settings (gear icon).
• Select Network and Internet.
• Then Wi-Fi.
• Make sure the Wi-Fi radio button is On.
• Select Show available networks, then you'll be able to see the list of available Wi-Fi networks.

Update us with the outcome so we provide further assistance.

 

Windows 1709 10 Gbit card not showing up (X540-T2)

Hi Duncan,

If the network card is not recognized by the computer, most probably, it's already defective or not properly connected. For us to identify what's causing the problem, we suggest that you follow these steps:

• Press Windows key + X and select Device Manager.
• Go to the View tab and put a tick on Show hidden devices.
• Expand Network adapters.
• Right-click the network adapter driver and select Properties.
• Go to the General tab.
• Under Device status, check if there is an error message listed.

As an initial troubleshooting step, we recommend that you unplug and re-plug the network card if possible.

Update us with the outcome so we can provide further assistance.