Windows 10: Network connection / adapter problems

Recently, my laptop (Lenovo) has been unable to connect to the Internet. I didn't install a new update or anything (which is what most people suggest triggers the problem) but I did perform a clean boot to solve touch pad problems so perhaps that caused it.


I have run a troubleshoot multiple times but it says that it couldn't identify the problem.


I then went to Device Manager to check the status of the adapter (a Qualcomm Atheros ar956x) and it has a small error symbol next to the icon.


I tried disabling the device and enabling it again but it didn't fix it. I tried uninstalling the device and restarting the laptop but it didn't fix it. I tried to look for an update for the device but th automatic search says that there is no new update. I then tried looking for an update on Windows Update but it says that an error was encountered. For help, it says thereat I can search the Web for (0x80070422).


I searched for it but the advice I was given did not work. It said to go into Administrative Tools, Services, Windows Update, Properties and then check that it's on automatic and started but it already was all of those things and when I stopped the program and started it again, it didn't help. Windows Update still says that there's and error encountered.


I went back to the Qualcomm adapter to check the properties and the device status says that "Windows is still setting up the class configuration for this device (Code 56)". I checked the Resources tab and it says that "This device isn't using any resources because it has a problem". And I'm not very tech-savvy so I have no idea about the advanced tab.


I'm assuming that the problem I have is with the adapter but I've looked through other questions about similar problems but I can't find the solution. I can't even see the network icon on the right-hand side of the task bar. Any advice would be helpful. Thank you in advance.

:)

 

Losing network connection

Hello Dear, if you have a laptop or a PC with a wireless network adapter, you can see a list of available wireless networks and then connect to one of those networks. The wireless networks will only appear if your PC has a wireless network adapter installed, the adapter is turned on, and the wireless access point is in range.

1. Click Start, click Control Panel, click Network and Internet Connections, and then click Network Connections.

2. In the left pane, under Network Tasks, click View available wireless networks.
In case, If you don't see the network you want to connect to, click Refresh network list. If you see the network but the signal is weak, move the PC closer to the wireless router.

3. Click the network you want to connect to, and then click Connect.

4. If you're connecting to a secure network, type the security key, and then click OK.

I Hope you solve out your query soon.

 

Issues with network adapters

Hi Alfonso,

To resolve this issue, we suggest that you run the Network troubleshooter when you switch from WiFi to Ethernet connection. The Network troubleshooter can help diagnose and fix common connection problems including clearing the network cache to obtain a new
IP from the new network. Kindly follow the steps below:

• In the search box on the taskbar, type Identify and repair network problems, and then select
  Identify and repair network problems from the list of results.
• Follow the steps in the troubleshooter and see if that fixes the problem.

If the issue persists, kindly try the troubleshooting steps on the following link:

Fix network connection issues in Windows 10.

We recommend that you try the steps on the Update the network adapter driver,
Run the Network troubleshooter followed by networking commands, and Use network reset to reinstall network devices sections.

Let us know how it goes for us to assist you further.

 

Network Connection Problem

Hi,

Thank you for posting your query in Microsoft Community.

I understand how you feel about the situation. Let me help you in resolving the issue.

I suggest you to follow the steps below and check:

Method 1: Network troubleshooting

• • • On the search bar type “Troubleshooting”
    • Click on “Network and Internet”
    • Click on “Network Adapter” and run the troubleshooter.

Method 2: Download and install the latest firmware updates for the adapter.

• On the search bar type “ Device Manager”
• On the left pane locate “Network Adapter” and expand by clicking on it
• Right on the “ Wireless adapter/Ethernet” option and click “Uninstall’
• Download the latest Wireless network/Ethernet adapter driver setup file from the manufacturer’s website and install it.

Why can’t I connect to a network?

Note: A lot of variables are involved when you connect to a network: cables, network adapters, drivers, and routers. So troubleshooting network connection problems can be challenging.
This article will help you find and fix problems with wired (Ethernet) and wireless (Wi-Fi) network connections.

http://windows.microsoft.com/en-us/windows/cant-connect-to-network#1TC=windows-8

You may also refer to the article:

Wired and wireless network problems.

http://windows.microsoft.com/en-US/...4&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

Note: All the above steps holds good for Windows 10 as well.

Hope the information provided helps. For further assistance, you can post your query in Microsoft Community