Windows 10: Network printer connected, but shows as offline

I have one user who is connected to 3 RICOH MP 4055 printers. For some reason they are all showing offline and he's the only person with this problem in the office. Any advice?

:)

 

Networked Printer showing "Offline"

Hey guys,

I'm having a slight issue with one of my printers in that it's showing offline and I can't print to it.

It's a Datamax label printer which is connected to my network via a Netgear print server, this has then be added to one of my servers for sharing etc.

So far I've tried the below.

- Classic on/off.
- Removing from server and re-adding.
- Ensuring that under port configuration SNMP Status is disabled.
- Assigning to different IP.
- Restarting Print Spooler.

I can ping it fine and the printer itself is letting me do manual test prints using its interface, but no matter what I cannot get it to stop showing up as offline and allowing me to print to it over the network. I should add that it's worked fine for the past year.

Any suggestions?

 

Wi-fi printer goes Offline

I have an Epson SX420W wifi connected to a router Belkin 54g. The network consists of a desktop PC and a notebook with Windows 8.1 Pro 64bit, and a notebook with windows 7, all connected wirelessly to the router and all with the latest epson drivers installed. The printer connects to the router is successful, as well as the network test from the panel of the printer. Installing the printer on the various devices was successful, as well as various proofs. The problem is that sometimes the printer is detected by the devices on the network like "offline", even though it is turned on, properly connected, as the test outcome. What happens for no apparent reason, in some cases it works perfectly while in others it is offline.
Do you know what can depend on and how to fix?

 

Network printer connection issue

Hi,



Thank you for writing to Microsoft Community Forums.



We understand your concern as you are unable to connect the printer in the Wi-Fi network. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below.

• What is the Windows 10 version and Build installed? (Type
  winver in Windows search/Run command)
  
• What is the make and model of the printer?
  

Meanwhile, we would suggest you to perform the steps as mention in these artilcles



Change a printer’s status from “offline” to “online”

Troubleshooting offline printer problems



If you still have issues, then you can refer the steps as mentioned in this article:

Fix printer connection and printing problems in Windows 10



Please get back with the details for further investigation on the issue.



Regards,



Aditya Roy

Microsoft Community – Moderator