Windows 10: New Build: Nonstop issues with screen freezing, WHEA Logger ID #1

Discus and support New Build: Nonstop issues with screen freezing, WHEA Logger ID #1 in Windows 10 BSOD Crashes and Debugging to solve the problem; Hello, I built my computer exactly 1 month ago, and I would say on 10 days it has crashed by freezing the screen, no Blue Screen or forced shutdowns.... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Scintillation, May 4, 2021.

  1. New Build: Nonstop issues with screen freezing, WHEA Logger ID #1


    Hello, I built my computer exactly 1 month ago, and I would say on 10 days it has crashed by freezing the screen, no Blue Screen or forced shutdowns. It ran for 5 days without a crash until yesterday, when it froze when I tried to sleep the computer. Also I am getting WHEA Error Code 1 on every reboot. Version 20H2. I do not play games on this PC. Only web browsing, productivity, Visual Studio Code. V2 Log Collector: KENT-DESKTOP-(2021-04-15_15-18-12).zip - Google Drive Here is my build: System Builder - Core i3-10100F 3.6 GHz Quad-Core, Radeon R7 250 2 GB, Core V1 Mini ITX Desktop - PCPartPicker They are all new except the GPU. WHEA Error Logs: WHEA.zip - Google Drive Event Viewer Logs: 4-14 Errors.evtx - Google Drive Error Pictures: Imgur: The magic of the Internet At first, I thought it was the graphics card (MSI R7 250 2GB), since it occasionally claims that amdkmdap has crashed. Nothing I have done fixes the issue. Steps I have taken: Rollback AMD Drivers to 19.12.3 Replace thermal paste on GPU. MSI Afterburner: 80% underclock on both VRAM and GPU. Increased fan speed to 55% Furmark stress test GPU for 30 mins; No crashes. Temp did go up to 65C, which is much higher than my usual. Intel Processor Diagnostic: Passed OCCT: 3D Test 30 Mins : Passed OCCT VRAM 95% Ram 1 hr: Passed OCCT Power 20 mins: Passed OCCT CPU : Large, extreme, variable : 20 mins Passed Remove XMP, clock RAM at 2666. Memtest86: 2 x 4 cycles Passed. I am at a loss as to what is causing these crashes/freezes. I feel like I have done the appropriate troubleshooting steps, yet I cannot find out the problem. Could it be GPU/RAM? Any help is appreciated.

    :)
     
    Scintillation, May 4, 2021
    #1

  2. New Build: Nonstop issues with screen freezing, WHEA Logger ID #1

    Hello, I built my computer exactly 1 month ago, and I would say on 10 days it has crashed by freezing the screen, no Blue Screen or forced shutdowns. It ran for 5 days without a crash until yesterday, when it froze when I tried to sleep the computer. Also I am getting WHEA Error Code 1 on every reboot. Version 20H2.

    I do not play games on this PC. Only web browsing, productivity, Visual Studio Code.

    V2 Log Collector: KENT-DESKTOP-(2021-04-15_15-18-12).zip - Google Drive

    Here is my build: System Builder - Core i3-10100F 3.6 GHz Quad-Core, Radeon R7 250 2 GB, Core V1 Mini ITX Desktop - PCPartPicker

    They are all new except the GPU.


    WHEA Error Logs: WHEA.zip - Google Drive

    Event Viewer Logs: 4-14 Errors.evtx - Google Drive
    Error Pictures: Imgur: The magic of the Internet

    At first, I thought it was the graphics card (MSI R7 250 2GB), since it occasionally claims that amdkmdap has crashed. Nothing I have done fixes the issue.

    Steps I have taken:

    Rollback AMD Drivers to 19.12.3

    Replace thermal paste on GPU.

    MSI Afterburner: 80% underclock on both VRAM and GPU. Increased fan speed to 55%

    Furmark stress test GPU for 30 mins; No crashes. Temp did go up to 65C, which is much higher than my usual.

    Intel Processor Diagnostic: Passed

    OCCT: 3D Test 30 Mins : Passed

    OCCT VRAM 95% Ram 1 hr: Passed

    OCCT Power 20 mins: Passed

    OCCT CPU : Large, extreme, variable : 20 mins Passed

    Remove XMP, clock RAM at 2666.

    Memtest86: 2 x 4 cycles Passed.

    I am at a loss as to what is causing these crashes/freezes. I feel like I have done the appropriate troubleshooting steps, yet I cannot find out the problem.

    Could it be GPU/RAM? Any help is appreciated.
     
    Scintillation, May 4, 2021
    #2
  3. philc43 Win User
    New Build: Nonstop issues with screen freezing, WHEA Logger ID #1

    Hello and welcome to Ten Forums *Smile

    Thanks for providing the WHEA crash dump files - these show that there is a Boot failure:

    Code:
    I think there is most likely a hardware problem and I would suggest you might want to return the motherboard under RMA just to rule out that it is not a motherboard failure. Since it is so new you should be able to do this. Hardware tests on all the other components seem to have passed.
     
    philc43, May 4, 2021
    #3
  4. New Build: Nonstop issues with screen freezing, WHEA Logger ID #1

    WHEA-Logger | Event ID 17 Issue

    Lots of people with HP laptops latest 2017 releases have the same error WHEA logger event id 17 and I have that too.....

    The WHEA logger error causes freezing whole laptop creating an error in event viewer

    Tried some settings in advance power settings

    Changing "Maximum Power savings" to "off" in PCI Express ----> LInk Power state management this fixed the error for a while but now i have spotted the error in every latest laptop that has Nvidia Geforce 940 mx graphic card

    my laptop is

    HP Pavilion x360 14-ba073tx and the same error was also repeated with my friends

    Hp Pavilion 15-cc102tx

    Can you help me ASAP

    And also please explain in detail how to disable "WHEA logger error" as you done above

    Thanks in advance
     
    VENKATA RAJUPUTRA, May 4, 2021
    #4
Thema:

New Build: Nonstop issues with screen freezing, WHEA Logger ID #1

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