Windows 10: NEw computer and verification of account issues

I bought a new Lenovo laptop yesterday. Running through the instal process and need to log into microsoft account. Came up with what I thought was ours but since have not used for 2 years, do not remember password. Went through process to retrieve and realised this is not our account as different no to send code throuh. How do I get out of verify identity with what is obviously someone else's account?


it is a pity you require us to create a new account using microsoft as this would not have occurred if I could use my own email address.


Michelle

:)

 

email account hacked. please help

Then I suggest you use it.

 

microsoft account verification

Hi Cis,


Thank you for posting your query in Microsoft Community.

I understand the inconvenience you are facing currently. Let me help you in resolving the issue.

The issue could be due to some suspicious activity on the computer. I would suggest you to try the steps from the following link and see if that helps.

About two-step verification

http://windows.microsoft.com/en-us/windows/two-step-verification-faq

Hope the information helps. Keep us posted on Windows related queries and we will be happy to assist you further.

 

WIndows 10 - new microsoft account verification

Hi Patricia,

Thank you for posting your query on Microsoft Community. We are sorry for the inconvenience caused.

I see that you are facing issues with the Microsoft account verification.

Please answer the below questions to assist you better.

1. When you click on the inbox what error message are you getting?

2. Which site are you referring to when you say “I CANNOT GET INTO THE INBOX TO VERIFY”?

I suggest you to refer the Microsoft article on About two-step verification and check if it helps.

http://windows.microsoft.com/en-us/windows/two-step-verification-faq

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.