Windows 10: New computer is stuck at verify your identity page

I’ve purchased a new computer but received a loop. My machine got stuck at the page "verify your identity". The issue occurred when I tried to set up the computer. It sent me to "verify your identity" page and when I was going to input the security code, it got stuck saying the session has timed out and to restart the process.


I can’t do anything, neither change the screen or log in to Windows. I also can't leave verify page at all. Please help me to setup my machine.

:)

 

Setting up Windows 10 stuck at verify your identity page

Spouse just got a new computer, trying to set it up, and the verify your identity page to get the security code is stuck saying session has timed out and to restart the process. Cannot change screen or log in to windows, can't leave verify page at all -
how do we restart the process to continue with setup?

***Original title: verify identity page stuck and session timed out - help***

 

Verifying identity on new laptop

I cannot verify the identity on my new laptop. it seems stuck on that page, with the identity codes i have tried not being accepted. When i went on my old laptop and requested a new password they sent me a code to verify a change of password and that worked
fine on my old laptop. I have tried the old code and the new code on my new laptop but neither have been accepted.

 

Verifying identity on new laptop

Thanks for the advice, i am waiting to see what happens when i run the battery down on the laptop first, see how it starts when i plug it into the mains. if that does not work i will try what you suggest. thanks for replying though.

The new laptop I have is stuck on the Verify your identity page. It asks me how I would like to get my security code and the option I have set up is through my mobile phone. When I click on the button to SEND CODE it says there is a temporary problem but
this has been the message for days now so there is obviously a long term problem.

The other button on this page is I HAVE A CODE button. When I click on this and type in the code sent to my phone it says “that code didn’t work. Check the code and try again.”

I have now gone on my old laptop and opened up my Microsoft account, reset my password, which has meant I have been sent a new code to verify my identity. I have tried this code on my new laptop but that also says “that code didnt work. Check the code and
try again.”

I just cannot move off these pages. My wife said the laptop took a while to install Windows when she first started it so there must be some sort of operating system on it but there is no way I can restart the process so they send me another code. I am resorting
to letting the battery run down on the new laptop and see where it starts from when I plug it in to the mains. At the moment when I shut the laptop and open it back up I am on the same Verify your Identity page.