Windows 10: New computer w windows 10 froze after 30 minutes

Discus and support New computer w windows 10 froze after 30 minutes in Windows 10 Support to solve the problem; Brand new computer, just took it out of the box. Came with windows 10 already installed. Worked fine at first. I deleted a couple of junk programs like... Discussion in 'Windows 10 Support' started by michael13, Sep 17, 2015.

  1. michael13 Win User

    New computer w windows 10 froze after 30 minutes

    Brand new computer, just took it out of the box. Came with windows 10 already installed. Worked fine at first. I deleted a couple of junk programs like the Ebay app. Transferred some documents, pictures, movies, and music files from an external hard drive onto the computer. None of those files were files types that (I would think) are high risk. Downloaded ITunes. Installed ESET smart security anti-virus program.

    Now computer is frozen. Ctr-alt-delete doesn't work. Ctr-shift-esc doesn't work. The cursor can be moved around on screen but clicking anywhere, or on anything has no effect. Keyboard has no effect. The only way I can even restart is with the power button, but when I restart it starts up into the same frozen state. Have tried starting it in safe mode but can't get it to enter safe mode on startup.


    michael13, Sep 17, 2015
  2. VisheshS Win User

    Windows 10 not booting.

    My windows 10 was downloaded and it was installing. After completing install, it said welcome back,settings,etc.. Then it showed finalising your settings with white circle. It froze on that and after 15 minutes a black screen came without cursor. Nothing
    was happening to I tried hard reset. The computer restarted and a blue screen came with a while circle revolving. It's been that like 30 minutes.
    VisheshS, Sep 17, 2015
  3. Phil0802 Win User
    Windows 10 Critical Process Died

    I have updated to Windows 10, after about 30 minutes of working fine my mail crashed and the screen froze. I tried rebooting and now after a long time I get a message saying there is an error and the computer must restart, and are advised to search 'Critical
    Process Died'. I now cant use my laptop at all, and rather frustrated to say the least!

    Any help much appreciated.
    Phil0802, Sep 17, 2015
  4. fredc Win User

    New computer w windows 10 froze after 30 minutes

    Your not alone , lots of people say the same . I have had Win 10 working fine many times and all of a sudden "freeze" and even after waiting a long while , no improvement .

    I can't even keep track of how many times i have had to re install the OS to get it to work again only to do the same a day later.
    fredc, Sep 17, 2015
  5. michael13 Win User
    If it is an OS problem, and I want to re install the OS, how would I even do that? Everything is frozen to hell.
    michael13, Sep 17, 2015
  6. NavyLCDR New Member
    I would boot from the system restore USB flash drive and it should give you the option to reset this PC.
    NavyLCDR, Sep 17, 2015
  7. michael13 Win User
    I don't have a system restore USB flash drive.
    michael13, Sep 17, 2015
  8. NavyLCDR New Member

    New computer w windows 10 froze after 30 minutes

    K. First, knowing what make and model # of the computer will help us to help you.

    Second, you will need an 8gb flash drive, but 16gb would be better. From an operating computer, make a Windows 10 install USB with the same version Windows 10 on the new computer. You will use Windows 10 Media Creation Tool for that.

    In on my phone right now so no link to MCI but easy to find.

    Then we will go from there.
    NavyLCDR, Sep 17, 2015
  9. Berton Win User
    I've been working on a very-top-of-line custom computer that a young man built for his grandfather about 10 months ago. It works fine for awhile then locks up. It's quite random. I'm down to the issue being with the 256GB SSD boot drive. The 2TB storage drive is okay.
    Berton, Sep 17, 2015
  10. michael13 Win User
    Thanks. I'm trying something else that seems to be working. I forced the computer to power off in the middle of the startup process a couple of times. Then, when I started back up, it allowed me to launch the trouble shooter. I'm seeing where this goes but it's promising so far. If this doesn't work I'll try the USB installation as suggested.
    michael13, Sep 17, 2015
  11. Hi what Antivirus did it come installed with, as if you have installed another one and not removed completely the old one files and all, that will cause the problem you are getting.
    Reading your post it only started when you put an Antivrus program on your computer
    hTconeM9user, Sep 17, 2015
  12. Hi,same symptoms!
    Restart not works, freezes on spinning balls (logon screen)
    Start Windows possible only through the Power button.
    For week of work I had install so many programs and information.
    All is lost.
    Computer stops booting at all and recovery via menu and USB not happen.
    Returned to the Win7
    HP Probook 470 G2, i5-4210,Video Intel/AMD,Ram 8gb,OS 64bit.
    By the way
    HP UEFI-Bios memory and HD diagnostics showed no errors
    Would like try again to install Win10 *Smile
    Who can say what is the difference between regular hot/cold turn on
    and restart?
    In both cases the computer shuts down normally
    But only after restart freezes
    Senior Junior, Sep 17, 2015
  13. NavyLCDR New Member

    New computer w windows 10 froze after 30 minutes

    Knowing what make and model # computer we might have been able to find out what key sequence to press to get into troubleshooting, but sounds like you are there now. There should be an option to Reset this PC. That is what you want. After the reset, before it has a chance to install updates, you can try to prevent the problem by right clicking the Windows Start Icon, click Control Panel, System and Security, System, Advanced System Settings in left column, the Hardware tab, Device Installation Settings button, Click No let me choose what to do, then the circle for Never install device drivers from Windows update, Save changes, OK.
    NavyLCDR, Sep 17, 2015
  14. Wow. Thats kinda crazy that this issue is so prevalent. I have Windows 10 running on both my desktop and my laptop, never seen this issue at all.
    ArazelEternal, Sep 17, 2015
  15. michael13 Win User
    Problem solved. I was able to completely reset my computer to the factory pre-sets.

    By repeatedly forcing it to shut down in the middle of the startup routine I was able to access the trouble shooter. From there is was pretty straight forward.

    Thanks to everyone for the advice.

    I'd only been using the computer for about an hour before it froze, so losing all my work was not a serious blow. It would suck if you had to completely reset the computer after weeks or months of work. I'll make a note to backup important files externally on a regular basis.
    michael13, Sep 17, 2015

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