Windows 10: New Desktop randomly crashes to black screen after normal operation

This is my first time posting so thank you for any advice or insight

My new PC which I've just built has been randomly crashing to a black screen, no BSOD...

It occurs randomly, sometimes not for days, othertimes multiple times within a day. I will usually be surfing the net, it has crashed once when I was gaming.

Sepcs of PC outlined below:
- Saved Part Lists - PCPartPicker Canada

Event viewer shows this after every crash:

Microsoft-Windows-Kernel-Power

EventID 41, Version 6, Task 63

- EventData

BugcheckCode 0
BugcheckParameter1 0x0
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress 0
PowerButtonTimestamp 0
BootAppStatus 0
Checkpoint 0
ConnectedStandbyInProgress false
SystemSleepTransitionsToOn 0
CsEntryScenarioInstanceId 0
BugcheckInfoFromEFI true
CheckpointStatus 0


I will often get this error just before the crash occurs:

Microsoft-Windows-DistributedCOM

EventID 10016, Version 0, Task 0

- EventData

param1 application-specific
param2 Local
param3 Activation
param4 {6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}
param5 {4839DDB7-58C2-48F5-8283-E1D1807D0D7D}
param6 NT AUTHORITY
param7 LOCAL SERVICE
param8 S-1-5-19
param9 LocalHost (Using LRPC)
param10 Unavailable
param11 Unavailable

What I have done so far reading various threads:

Updated all drivers
Flashed bios to latest version
Memory check with Memtest86
Checked for bad sectors on all my hard drives (none found)
Disabled audio drivers as I have two installed
Tried different power settings
Ensured all cables and connections were properly secured

DM log report is attached below

Thank you!

:)

 

MSVCR100.dll not designed to run on windows or containes an error for windows 10.

So, this stopped the error on starting up when on the desktop but still randomly after like 10 minutes all periphrials become unresponsive, all screens go black and say disconnected the speakers make a buzzing sound before turning off and the pc is basically
crashed. Internally all fans are still on and the graphics card aswell along with the power supply. I cannot figure out why it keeps randomly crashing. Sometimes it doesn't crash at all and I can be on it working and filling out scholarship apps for hours.
Or. It crashes 3 times in twenty minutes.

 

windows 10 browsers crashing after cumulative update KB4090913

Black screen and system crashes randomly when using browsers . Reboot is then required

 

The website has strict rules on piracy.
Please comment on Adobe licensing.

 

Thank you for reminding me of the piracy policy. I have uninstalled adobe. Also I have reattached the new DM Log report with adobe removed. Of note, I am running and inactivated version of windows, from what I understand this is not considered piracy.

 

What do you mean by inactivated version of windows?

Please run this log collector and post a new zip:
log collector v2-beta06.zip

Open administrative command prompt and type or copy and paste:
slmgr /dlv
Use one drive or drop box to post a share link into the thread.

 

I've ran the new log collector, see zip attached below

I've also ran the "slmgr /dlv" on cmd prompt as instructed. I've attached the results as a jpg

 

Originally Posted by armymedtech


Thank you for reminding me of the piracy policy. I have uninstalled adobe. Also I have reattached the new DM Log report with adobe removed. Of note, I am running and inactivated version of windows, from what I understand this is not considered piracy.


This is from post #4.
Please explain WIndows inactivated version.

 

No dumps in the zips you uploaded.

I did see a lot of these in the event logs though:
Code: Event[4249]: Log Name: System Source: Netwtw04 Date: 2018-01-12T23:40:47.586 Event ID: 5002 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-L6B3E4A Description: Intel(R) Dual Band Wireless-AC 8265 : Has determined that the network adapter is not functioning properly.[/quote] Code: Event[4255]: Log Name: System Source: Netwtw04 Date: 2018-01-12T23:40:47.586 Event ID: 5005 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DESKTOP-L6B3E4A Description: Intel(R) Dual Band Wireless-AC 8265 : Has encountered an internal error and has failed.[/quote] The one you have is c:\windows\system32\drivers\netwtw04.sys (19.50.1.6, 7.33 MB (7,689,728 bytes), 2017-09-29 8:40 AM)
There is a newer one here: Downloads for Intel® Dual Band Wireless-AC 8265 - 20.10.0 dated 2017-12-19. Try it, see if it makes a difference.

It's also possible the NIC is going bad and needs to be replaced.

 

I was running and inactivated version of windows when the crashes first started happening as I lost my old activation key when I was building my computer. I thought that might have been the problem and leading to the crashes. I have activated windows with a key and the crashes are still happening... is there any other explanation you require?

Thank you Ztruker, I will try the new driver you suggested and report back.

 

Thanks for the suggestion Ztruker, however most recent crash after the driver update took place while I was surfing the internet. Itunes was on as well. I still have not been able to find a pattern which can get the computer to crash reliably so difficult to find the problem....

 

Download and install Everything:
voidtools

It appears that pirated Adobe software may have reappeared on the computer or was incompletely removed.
Search for any pirated software and remove it so that you can comply with the the no piracy website rule.
Rule 4
Forum Rules - Windows 10 Forums