Windows 10: New headphones detected as speakers. Sounds really flat. Need help on how to fix it.

Headphones are Nubwo N12s with one 3.5mm jack. Computer is an Asus TUF FX504GM laptop with just one 3.5mm port.

I plug it in and nothing pops out on the side like it usually does to ask if I plugged in a headphone, speaker, or headset. It just automatically transfers audio to the headphones and sounds super flat. I've tried adjusting settings repetitively on Realtek Audio Console (enabling Spatial Sound & Windows Sonic, turning up sample rate to highest format) to no avail.

Can anyone help me get the sound quality to be better? Or at least get the pop up on the bottom right to come back so I can choose "Headphones"? I know I can get more out of these cans. Numerous reviews online say they sound amazing.

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:)

 

No sound from speakers/headphones


Hi,

I have the Dell XPS 8300 with the onboard Realtek HD Audio.

I can't get any sound from speakers/headphones using any of the ports at the back and the front audio jack.

The speakers are fine as I have tested them on my mobile.

I have the latest drivers installed. Sound is working fine though HDMI on my TV but i'm guessing that's using my graphics card.

I have headphones/speaker selected in sound manager. Also realtek sound manager is detecting that my speakers are connected to the audio jacks at the back and front but still no sound.

In sound manager I can see the green bar moving up/down for Speakers/Headphones.

Could the sound chip on motherboard be fried?


Thanks for you help.

 

No sound from headphones but speakers work.

No Its Just A Speaker

 

No sound through headphones

Hello Sander,

Thank you for keeping us posted.

I certainly understand your concern and will try my best to help you.

I really appreciate all your efforts in trying to fix the issue.

In order to understand the issue more clearly, I would request you to provide me with the following information.

• 
  What is the make and model of the headphones?
  
• 
  Have you tried connecting the headphones to another jack or another computer and checked if they are working?
  

Make sure your headphones aren't plugged into the line out (headphone) jack of your sound card or computer (unless you want to be listening with headphones rather than speakers). When you plug in headphones, most computers
automatically cut the sound to the speakers. Ensure the headphone is fully and firmly inserted into the correct jack. Plug in the headphone and see if the same shows up in Device Manager.

I would suggest you to try the following methods and check if it helps.

Method 1:

Run inbuilt Hardware and Device troubleshooter and check if it works. Follow the steps given below.

Note:
If your computer is having problems with a recently installed device or other hardware, try using the Hardware and Devices troubleshooter to fix the problem. It checks for common issues and makes sure that any new device or
hardware attached to your computer was installed correctly.

• 
  Press Windows Key +R, type
  Control Panel.
  
• 
  Type troubleshooting
  in the search bar, click on troubleshooting.
  
• 
  Click on Hardware and Sound, click on
  Hardware and Devices.
  
• 
  Follow the steps from the wizard to run the troubleshooter.
  

If issue persists, follow method 2.

Method 2:

Check with the volume settings. Please follow the steps given below and check if it helps.

• 
  Right click on the speaker icon in taskbar and select volume control options.
  
• 
  Put a check mark on "All devices currently playing sound".
  
• 
  Make sure you have "The default communication device unchecked".
  
• 
  Place a check mark on both speakers and headphones. Click Apply and OK.
  

If issue persists, follow method 3.

Method 3:

This happens when you have the speakers set to default. We need to set the headphones as default. Please follow the steps given below and check if it helps.

• 
  Perform the task mentioned below to set speakers as default.
  
• 
  Go to Start and click on control Panel.
  
• 
  Click in Sound, then a new window will open up.
  
• 
  In the new windows click on the tab "Playback" and right click in the window and click on Show Disabled devices.
  
• 
  Now check if the headphone is listed there and right click on it and choose enable.
  
• 
  Highlight that headphone and click on "Set as Default".
  

Also try to install latest chipset drivers in the system and check if it helps.

The above steps holds good for Windows 10 as well.

Also, I would suggest you to refer to the suggestions provided by
“Preethu” replied on April 22, 2015 in the following Microsoft Community link and check if that helps.

Headphones not working in Windows 10

I hope this information is helpful.

Please do let us know if you need any further assistance, we will be glad to assist you.

Thank you.

Jayant